I had read a lot of TA reviews, and I didn't expect much of this hotel. It's true that the staff could be very unpleasant and that they kept your passport for a day and a half at least, so you should pray that they don't lose it. The hotel is a little far from centre, almost half an hour... more

As I write this review we are still guest at the hotel. 1st I'm so glad for the other TA reviews. It really helped set our expectations. And of course its usually not as bad as you imagine. The hotel is very no frills, but the rooms are clean and tidy. The hotel is lacking in certain amenities that we... more

Was kind of scared by previous reviews. My experience turned out far better than expected. Staff is rather friendly and buffet breakfast was substantial. When travel on your own better make some tour comany assist you with visas to Russia. That was hard to get. Hotel had some lovely concert in their facility at night. That was nice and not... more

Hotel is a typical relic of the communist time - so I guess it could still be said to have a period charm in a perverse way! The exterior is good with location though not in the centre, a stiff walk or a short metro ride away. The rooms were a bit dingy and the cheapest and commonest rooms were... more

I have traveled to over 30 countries staying mostly in youth hostels (so I don't have excessively high standards) and this was by far the single worst accommodation I have ever endured. Like others, I had the experience of having to deal with staff who were indescribably rude (in many cases they would literally ignore you - appearing to pretend... more

This is my first review ever, but I feel a need to do it, in order to protect and warn tourists interested to stay at this hotel. In a few words : the most dirty place I ve ever seen, the most depressive room ( I was unlucky staying at the first floor, in a room with no view), the... more

This is the dirtiest and most unpleasant hotel I have ever stayed in. The water was orange and smelled heavily of iron. The staff were unbelievably rude. They held our passports until our departure date (which interfered with our ability to eat in the restaurant because they wouldn't take our credit card without a passport). The hotel staff would not/could... more

Unbelievable experience. Hotel staff was downright nasty. My friend's luggage did not arrive, but the hotel staff (including in the so- called "business center") refused to call the airline for her (she needed someone who spoke Russian). They also insisted they didn't have it for more than a full day AFTER it had been delivered. While some rooms may have... more

A true Soviet-era experience, although river Neva view is nice. Avoid this hotel. We experienced the worst-ever customer service there: My colleagues and I had rooms booked for two nights. On the second day of our stay, our rooms were locked. When asked from the reception, lady there told we should have checked out earlier that day because we only... more