My mother and I visited the Petro Palace for a four day break to see the Hermitage gallery. We chose it because it is walking distance from the Hermitage (even in the snow for a 69 year old). First time in Russia so all the visa-obtaining was new to me. The staff at the Petro Place were brilliant ... answered...
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The first person you meet in a hotel can oftern give you your overall impression of the hotel. So when I arrived at 08.00 having travelled overnight from Moscow to check in adn was greeted with "You'll have to pay!" it sort of sets the visit off on the wrong foot - especially as I had already pre-paid for the...
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We arrived into St Petersburg on the overnight train from Moscow so were far too early to check-in. The staff were happy to hold our luggage for us while we found something to occupy our time for a few hours. Within 2 minutes of walking we stumbled into The Hermitage.
We checked-in after lunch with no hassles.
The room was...
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Thank you for your feedback!
We pay respect to all our guest’s wishes for better work and improving all services.
We are happy to hear that check-in and check-out were done efficiently for you.
Wi-Fi Internet really is not included in the rate, as not all guests need it. By having separate charge for extra services we keep our room...
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We thoroughly enjoyed our stay at Petro Palace. The rooms were simple and clean, the staff were very friendly and the location is perfect.
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Dear Luise,
Thank you for your positive comment!
We are happy to hear that you enjoyed staying at our hotel. We always do our best to make our guests feel comfortable.
Another positive side of Petro Palace location is new metro (subway) station Admiralteyskaya opened recently in just 200 meters from us.
Hope to see you again in PetroPalace some...
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This may be one of the worst hotels I have ever stayed in. We booked the Petro Palace because of the location, star rating and gym. Ignore all of the above except the faultless location. We arrived earlier than check in time and asked whether it was possible to check in early, we had experienced this in other Hotels during...
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First of all thank you for your comment!
Please accept our appologies for inconvenience caused!
According to hotel’s rules there really is a charge for early check-in. The same policy exists in majority of hotels in our city. Surely if guest arrives up to one hour before check-in time (14:00) and we have rooms ready - we provide room free...
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It was commented enough about perfect location of the hotel.The rooms are also quite comfortable. Basically that's all I enjoyed there. The breakfast consisted of a sandwich from a supermarket and a cup of coffee or tea. Internet is available at the rooms only at extra fee (around 15 EUR per day), the gym and the swimming pool are small...
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Dear Mikhail,
We highly appreciate your opinion about our hotel, we’re doing our best every day to become better!
There really are extra charges for some additional services that are not used by all guests. By this we keep our room rates affordable for all guests. Including extra services in room rates means encreasing them, as there really are costs...
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As everybody obviously commented, the hotel is ideally located for visiting St. Petersburg main attractions on foot. A nice surprise was that during my stay (December 2011) a new metro stop opened just around the corner (Line 5, stop Admiralty -not sure if the spelling is correct). Even though the main attractions are in a walking distance, the underground public...
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Dear Viaulina,
Thank you for sharing your positive opinion!
We highly appreciate your review about our hotel. It is very important for us.
We will be glad to see you again some time!
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Although the rooms and interior here are a bit dated, I thought the hotel was very well located and priced compared to others in St. Petersburg. You really can't beat the positioning in the city and the easy access to everything you want to see is just perfect. I went through a number of options on hotels before settling on...
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Stayed here for four nights. Great location right near main attractions of St Petes. Hotel is very old (as everything in Russia). The first room we were given had a strange noise coming from somewhere to the point where it was difficult to sleep so we were moved to another room. Rooms overall were Ok but fairly basic and they...
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Dear Guest,
Thank you for your review!
Your opinion about our hotel is very important for us.
Much time has passed since March 2011, many things have changed. Thanks to the guests opinions I believe we have become better. Soundproof characteristics of rooms were highly improved. Also some changes were made to breakfast room layout and buffet menu.
So we...
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The stay at the Petro Palace Hotel was flawless. Here's a summary:
1. Communication: Previous arrangements to be picked up at the airport in St. Petersburg through the concierge was flawless. A driver was waiting for us at the airport with a proper signage and a BIG welcome smile. All other questions that we had and previous communications with the...
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