The location is excellent, just a few steps away from the Prophet's Mosque. The rooms are a dated but comfortable, provided you are given a room that has actually been cleaned - management issue, the cleaning staff themselves were excellent. The management need to realise that all guests need to be treated equally. It was clear that for the majority... More

We stayed 5 days at this hotel in March, the level of service recieved by the duty manager was appalling. Staff at this hotel dont know what customer service is. I had emailed the hotel prior to our booking dates, to ensure we had a baby cot, but on the day we checked in this we found was not available.... More

We stayed in the Al Haram for 6 nights in April in their executive suite. The rooms were spacious and the suite could accomodate 8 people (beds) and also had a lounge area. It's not 5 star luxury but it was close to the masjid especially the womens entrance which is very convenient if you have elderly women or young... More

Travelled to Madina with Sani La Sani Tours from the UK. First time we had agreed to stay at this hotel. Upon arrival, the check in process was quite straight forward. Often does take about 30/50mins. The rooms allocated were convenient, clean and of a good standard. Would put this accommodation on a 4* UK standard. The location of the... More

Only positive thing about the hotel is its close proximity to the haram. Even that point is neutralise as the closest gate for men is the main gate of the mosque which is usually very crowded. Staff of the hotel is not friendly at all. Check-in/out times are not favorable and there is absolutely no consideration for early check-in even... More

The hotel is very conveniently located to the mosque, as travelers choose this hotel to visit the mosque. There is adequate number of lifts (considering almost 100% occupancy round the year). Also the front desk is well equipped. The downside I would say, it is a 4 star hotel at maximum, instead of 5 stars. So you should pitch your... More

I was stay here earlier Feb for umroh with my husband under big group. Hotel location around 100m away from Nabawi mosque from rear door. Situation is good where first floor many shops around from clothes,dates, perfume and even gold shop. Room space is enough for 2 people, i dont have much interact with hotel staff, we got fullboard packages... More

i was stayed for Umrah trip with my husband this February, Location is near to Nabawi mosque, only less than 200m away, from rear door just go straight will be at Nabawi mosque. Otherwise this is non 4* hotel actually since bfast option is less with mostly same menu everytime we eat, room wasn't clean even i can't say terrible,... More

We stayed in this hotel for 4 nights but were not impressed at all. The only plus was that it was very near (but not the nearest) to the Haram. Otherwise the rooms were mediocre, the breakfast was also mediocre and the restaurant was not nice. You had to make your way through a bazaar full of shops to get... More