After my trip to Sanya I was in my way back home through GZ, SZ and HK. I chose this hotel because I stayed there in 2008 and was very good, however I was given a room in a higher floor at that time. So we arrived there at Night and I was surprised this time when I entered my room in floor 12. It was a tiny room with dirty carpets, windows and walls. It was noisy since windows were installed very bad. The room smelled either to mold or like a fish tank.

We went to the lobby and asked for a better room, the staff in reception from the beginning were bad-tempered, hostile, and rude. Straight away they said that was the room we booked. Because I was upset about it, I called C-Trip (thanks that they work until 11pm) and complained about it. After few minutes the Assistant manager called our room and asked if we were dissatisfied with our room and if we have told anyone. We replied with the truth.

She then sent a concierge to gives up a free upgrade in the same floor... more