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Sheraton Guangzhou Hotel

4.5 of 5
West Tower, No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
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Sheraton Guangzhou Hotel
Ranked #11 of 2,033 hotels in Guangzhou
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143 reviews from our community

    Trip type
Traveller rating
    68
    58
    11
    4
    2
Date Rating
Tokyo, Japan
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 22 May 2013 NEW

Nicely located three stations away on tube from the Guangzhou East station (where train from Hong Kong arrives). It is next to a large shopping mall, so easy to go for a bite, and there's Haagen-Dazs there. I asked for a room with a good view, and they placed me in the highest floor for the given rate, which was... More

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Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 10 May 2013

I recently had a chance to stay here for a work trip. China on the most part can be hard on foreigners (business and tourists alike). Guangzhou is a charming city, but it has lots of traffic and it's hot. My Chinese language skills are not the best, so at times when out and about it is quite an adventure.... More

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SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review
13 May 2013

We appreciate you taking the time to post these positive comments, it’s always great to hear that our guests enjoyed themselves during their stay with us. We would like to thank you for sharing your pleasant experience with us and we certainly look forward to welcoming you back to Sheraton Guangzhou in the future. More

Paris, France
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 of 5 stars Reviewed 8 May 2013

Stayed in 2012 for about 7 weeks. Services are good, most stuffs speaks English. Metro just nearby, few good restaurants in walking distance. Next to Teemall where it has the delicious Tim sum, and southern Chinese food! Grandview mall just about 5 -10 min walk where you can find cheap manicure and pedicure in the basement, variety choices of merchandises... More

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SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review
13 May 2013

Thank you very much for taking your time to review our hotel and it is always great to hear that our guests do enjoy themselves during the stays. We appreciate such positive and valuable comments regarding our good locations, facilities and service, we will continue to strive to provide Sheraton signature experience to all our guests. We have a recent... More

Sydney, Australia
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 26 April 2013

Rooms: Average size - Desk: Yes - TV: LCD - Wifi: Yes. - Bedside powerpoint: No. Laptop cable can reach from the other side of the room - Fridge: Yes (cool only) - but full of drinks with no space for own drinks - Free bottled water: Yes - Balcony: No Bathrooms: Good. Marble and glass - Lighting over mirror:... More

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SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review
28 April 2013

Thank you for taking your time to review us. We are very appreciate your detailed comments, it is glad to hear that you have a good stay, we look forward to welcoming you back to Sheraton Guangzhou in the future. More

Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 25 April 2013

I have been struggling to decide either to stay at Sheraton or Westin. There are mix review and opinion. I finally decided to stay in Sheraton and I made the right decision. The hotel is located just above Ti Yu Xi Lu station which makes it very easy to go to this hotel from Guangzhou airport or even the train... More

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See 2 more reviews by esusilo for Guangzhou
SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review
28 April 2013

Thank you very much for choosing to stay at Sheraton Guangzhou Hotel and sharing with us your positive comments. We are very glad that you have a comfortable and memorable stay and certainly we look forward to welcoming you back to our hotel in the future. More

Mumbai
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 22 April 2013

Great Location, Rooms, Views, Restaurant, Service. Overall an excellent package. Being from India, I found the price to be reasonable. We had a small child and had room service multiple times and also ate at their restaurant. The food was excellent every time. The only negative is that Taxi's are very difficult to get in the morning and evening.

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SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review
23 April 2013

Thank you very much for the great feedback you provided, we are very glad to hear that your stays were comfortable and memorable, and we appreciate your positive comments regarding our good location, hotel facilities and service. As for the taxi issue, we are continuously working on the taxi companies to provide better service especially during driver shift change over... More

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 19 April 2013

Stayed here for 2 nights will definitely be back. I get to Guangzhou twice a year and have stayed at many properties with this Sheraton meeting all my needs and exceeding on customer service. The property is on a main subway line so access to to the Canton Fair site is easy if you need to move around outside the... More

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SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review
21 April 2013

Thank you very much for your positive feedback, it’s always great to hear that our guests enjoy themselves during the stays. We appreciate your valuable comments regarding our good locations, facilities and service as well, we certainly look forward to your return. More

Sunbury, Victoria, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 18 April 2013

I stayed here for 3 days while the Canton Fair was on. As result the room rate was through the roof, like all hotels for this event. That said, the hotel is first class, with more staff than I have ever seen before. Room was fantastic, modern and clean. Breakfast at Buffet was great, but I felt Dinner at Buffet... More

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SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review
21 April 2013

Thank you for taking time to review our hotel. We appreciate your valuable comments regarding your recent stays and your comments provides us with important message for future improvements. Sincerely, we look forward to welcoming you back to Sheraton for a renewal experience. More

Woodlands, null, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 15 April 2013

Well trained chamber staff upkeeping superior level of cleanliness and hygiene, good communication with customers on laundry stuff, fantastic location with easy access to airport via subway and other places. Bell boys are exceptionally helpful to assist in getting taxis at hotel lobby

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SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review
20 April 2013

Thank you very much for the great feedback provided, it is always great to hear that our guests enjoy themselves during the stays. We appreciate your positive comments regarding our good location, facilities and our service as well, we will continue to strive to provide the signature Sheraton experience to all our valuable guests. And thank you for taking time... More

Shanghai, China
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 14 April 2013

No Doorman when I arrived at the entrance only to find out most of the Bellam were at the counter chit chatting.... told female receptionist and she responded quickly. A female manager called later and sent fruits up to apologize. Can be more creative and personal when recovering and not just sending fruits only....

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SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review
21 April 2013

We sincerely apologize for the unaccepted service you have had experienced. We have taken immediate actions to reinforce training to our staffs and we appreciate if we can have the opportunity to speak with you for more details. Please feel free to contact us at Guangzhou@sheraton.com. Thank you for taking time to review us as your valuable comments provides important... More

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Additional Information about Sheraton Guangzhou Hotel

Address: West Tower, No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 2,033 hotels in Guangzhou
Price Range: ££
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Sheraton Guangzhou Hotel located in the heart of Guangzhou's Tianhe central business district, situated at the hub of 2 major metro lines, and BRT terminal, which provides fast access to Pazhou International Convention Centre. Approx 40 minutes away to Baiyun International Airport and 5 minutes drive or 2 stops by the metro to GZ East Railway Station. ... more   less 
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Sheraton Guangzhou Hotel
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