Quick one night stay here recently on the way between the Chinese East Coast and Tibet. Overall a good experience. As a SPG Platinum member, was upgraded to a nice 2-room, 2 bathroom, seemingly recently renovated suite. Nice welcome gift (chocolates and fruit over and above standard choices) and overall room was in great shape. Also enjoyed the Club Lounge... More

Although we stayed here only one night, we were treated like royalty. We arrived DOG TIRED from out flight from Beijing, but were warmly greeted by the folks at the check-in (we took a bus from the airport that dropped us off to a few minutes walking distance to the hotel...it was the second stop). Since I informed them via... More

The hotel itself is nice. The rooms are comfortable, clean and we were well rested during our stay. The only issue we had was with the door staff and concierge. I realize this is China, but their concierge spoke very little English and it was practically impossible to convey anything to them or extract any helpful information. The door staff... More

We stayed for two nights as part of our tour. While dated, the room was clean and comfortable, with a small sitting area near the window, which was nice. The rest of the hotel was also well kept. lobby very nice, though the carpets in the hallways were dirty. The food in the restaurant was pretty good, nothing outstanding, but... More

Recently attended a function here for Halloween 2011. For the entry price paid, the value was nonexistent. The marco polo lounge had dirty carpet. The beer was warm and cheap local variety grossly overpriced. Cost price of the beer is RMB5, they were selling for RMB50. The food was nice, but not value for money. I wouldn't recommend anyone to... More

Come on Mr Sheraton - it's advertised on the website, it's on the hotel information board, it's in the room materials, we even got as far as the changing rooms and signed a form ticking the box pool - but guess what, no pool. Rest of stay ok - service in restuarant left a bit to be desired, but room... More

I got very ill while staying at the Sheraton. Both the manager (Larry) and the head of guest relations were very helpful in getting medical care for me. They went above and beyond to make sure that I got all the help that I needed and were very caring in their approach. Many thanks to both of them! More

We stayed at Sheraton Xian in July, 2011. We were a large family of 13 people, staying in 6 rooms. We were on a package tour that included the great sights of Xian, Terracotta Army etc. First, we were pleasantly surprised with how clean the hotel was. The rooms were well maintained, we had trouble the 1st day with the... More

In need of a renovation to be in keeping with the Sheraton name. We had 2 rooms that were supposed to be interconnecting, but had furniture blocking door on both sides! Our floor was supposed to be non smoking floor but our room stank of smoke. On a good note, the gym was excellent and they had a good selection... More