The service at this hotel was excellent, and I was greeted by name when I came back into the hotel each day. The location wasn't bad. The hotel was clean but it felt very old.... I expect better from the Hyatt name. The room felt kind of dingy, and the rest of the hotel was dark. What I didn't like... more

We were told by China Travel that this was the best hotel in Xian, definitely a 5 star. Check-in was fine, the hotel staff were polite. However, when we got to our room, we discovered broken bathroom tiles badly patched over, gross old carpet, and very old style TV (very grainy picture, could not even see the ball when watching... more

We stayed 2 nights at the beginning of July with our 3 small kids in connecting rooms. We had no problems getting our connecting rooms which can ofthen be a problem in hotels. Public areas are really well presented and the breakfast was excellent. Rooms are basic and in need of renovation but they were fine. Concierge booked us a... more

We are an extended family ages 18-58. We stayed her one night on a visit to see the Terra Cotta Warriors. This was a lovely hotel and has a very nice restaurant. The service is great. The rooms are very nice with western amenities. We had them meet us at the airport upon our arrival. They also took us to... more

True, a bit older but clean, quiet and Good restaurant, great breakfast buffet and I'm picky, cool atrium lounge, great service all around. English is spoken by all staff. more

Arriving amidst the chaos at the railway station on a rainy morning, after 12 hours on board a sleeper train from Beijing, this hotel became an absolute godsend. We were refused a ride by several taxi drivers just because we were foreigners and couldn't speak mandarin, so you can imagine the relief in being greeted with a smile and comprehensible... more

I can't say enough about the staff. Every single person I encountered (front desk, doormen, concierge, restaurant, housekeeping, business office) were gracious and helpful. I don't understand some of the other reviews. I found the facilities at the Hyatt to be very nice and comfortable. I had originally booked a different hotel in Xi'an, but upon arriving couldn't stay there... more

Xi'an is a wonderful city which deserves more than our short trip, but we certainly will not stay at the Hyatt next time. The hotel is fine, a little old and the decoration of the room is quite basic, however the service is well below expectations. Just about each interaction with the hotel staff was a problem. On our arrival,... more

nice hotel in a good area near shops and resteraunts. Rooms a bit older but good beds. Great buffet breakfast and very helpfull staff. more