I stayed there last week and to be fair, forget about the hardware because it is under re-branding by IHG. The staff was efficient and friendly. Just one suggestion to the manager, please tell the guests you are under renovation and will be a crowne Plaza, you have a big lobby, show us photo and plan of the new hotel...
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Thanks for your stay and valuable comments for our re-branding process. On behalf of hotel management, we are truly appreciate your suggestion and will take into practice. Looking forward your next stay after re-branding.
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Although the hotel is a bit old, but the serice is very good expecially front office staff who show their professionalism, efficiency and commitment. I will definitely choose to stay again if i have a chance to Kunming in the future.
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Thank you for your feedback during your stay. Currently, Bank hotel is taking rebranding process and Crowne Plaza will be in by 2012. You kindly feedback are truly valuable for us with our hotel re-branding process. Wish you next stay a remarkable one!
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The hotel is rather old and it is under renovation from the 13th floor onwards. It's is noisy no doubt but the rooms are horrible! The rooms are smelly - cigarettes and medicated oil smell and the shower water temperature is inconsistent. Carpets are all stained. Air condition is also not working well. We specifically asked for connecting rooms when...
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Thanks for your feedback and valuable comments. Hotel has been renovation since last two month which no doubt aim to improve hotel hardware meet the Crown Plaza standards and to creative a cozy and fancy environment to every guest. Anyhow, we really sincerely apologize for any inconvenience may caused to you during your stay. And looking forward to your next...
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I was in kunming on business trip with a few associates. We arrived at different time and I was the second to arrive, early in the morning at 7.00am. To my surprise, the General Manager ,Mr. Jim Khoo , received me personally . He was waiting at the lobby when I arrived and he was warm and sincere and even...
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Thanks for your feedback and on behalf of hotel management, we are so glad you had such a good experience during your stay. Trust after hotel rebranding to be Crowne Plaza City Center earlier in next year, your next stay will be more pleasant.
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The staffs are helpful and attentive. I once ordered some food at the cafe and when i realised that there was a chinese restaurant next door, the staff very kindly offered to cancel my order voluntarily.
Our lunch was served promptly and with attentive services despite our tight schedule.
The rooms are tidy and clean but certainly not what you...
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Thank you for your feedback during your stay. I am Scarlett, the newly on board Marcom (marketing communications) manager for the pre-opening office of Crowne Plaza City Center Kunming. Currently, Bank hotel is taking rebranding process and Crowne Plaza will be in by 2012. You kindly feedback are truly valuable for us with our hotel re-branding process. Wish you next...
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OK, so in all fairness, this hotel (formerly Bank Hotel) has just been taken over by Crowne Plaza, but do yourself a favor and stay somewhere else! the only thing that was ok was their airport pick up service ( arrived very late at night with 2 young kids).
Had booked 2 non -smoking rooms, interconnecting if possible, or at...
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Thanks for your feedback during your recent stay at Bank Hotel. I am Scalrett the Marcom manager of Pre-opening office of Crowne Plaza City Center Kunming, on behalf of hotel management, we are sincerely apologize for your unpleasant stay at Bank Hotel. Currently, this hotel is going through the rebranding process and Crowne Plaza will be in by 2012. When...
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Lots of things wrong during our stay. First, we arrived early in the AM off a train. We were told that in order to check in early that we would have to pay a full night's stay, or that we could wait 2 more hours and check in with our current reservation. We of course decided to wait in the...
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Dear lesbotravels,
Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the room conditions may have caused you. We strive to exceed our guests’ expectations and create memorable experiences. We take all feedback seriously, and sincerely regret that we did not meet...
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have stayed there for a conference and must say this hotel has everything needed.
service staff is very friendly and the breakfast has been wonderful.
had dinner twice and both times it has been a feast for eyes and mouth.
the hotel currently is in a rebranding phase as informed by the front desk staff.
keep up the great job,...
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Thank you for your feedback during your stay. I am Scarlett, the newly on board Marcom (marketing communications) manager for the pre-opening office of Crowne Plaza City Center Kunming. Currently, Bank hotel is taking rebranding process and Crowne Plaza will be in by 2012. For any comments( please direct) to (86-871) 3158888 or scarlett.ma@ihg.com. We look forward to celebrate your...
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This hotel has a long way to go before it becomes a Crowne Plaza.
Friendly staff but business center was listed in 2 different areas but not open. Computer in foyer which my flash drive would not work on.
Restaurant- place mats all stained- not appealing.
bed - hardest I have slept in 12 plus year so travelling.
decor /wallpaper,...
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Thank you for your feedback during your stay. I am Scarlett, the newly on board Marcom (marketing communications) manager for the pre-opening office of Crowne Plaza City Center Kunming. Currently, Bank hotel is taking rebranding process and Crowne Plaza will be in by 2012. For any comments( please direct) to (86-871) 3158888 or scarlett.ma@ihg.com. We look forward to celebrate your...
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Few people have mentioned to me that this hotel location is good, I would say GREAT. Heard it is going to rebrand into Crowne Plaza in 2011. I am PCR member and cannot wait for this to happen. I have found out that the check-in and check-out experience is good. Even though is is not a fully IHG hotel. Hardware...
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Thank you for your feedback during your stay. I am Scarlett, the newly on board Marcom (marketing communications) manager for the pre-opening office of Crowne Plaza City Center Kunming. Currently, Bank hotel is taking rebranding process and Crowne Plaza will be in by 2012. For any comments( please direct) to (86-871) 3158888 or scarlett.ma@ihg.com. We look forward to celebrate your...
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