Comparatively to most local hotel, this hotel is generally fairly acceptable for a short stay over a night or two. The best of the hotel is perhaps its location which is near to West Lake, walking distance of about 15-20 minutes. If you like a more international-level based hotel, this is not an ideal one yet this hotel is trying... more

Made a big mistake to choose this hotel after last minute replacement on Sofitel Hangzhou Westlake hotel that I booked earlier. Choose this hotel for its 5 star as advertised but it was not worth the money for its poor service, comfort and location. Location is far from lake and town area, nothing to explore nearby. Location is off as... more

I recently stayed at this hotel. And, though advertised....there is NO GYM and NO POOL When I asked the front desk about this, they said "maybe next year". I did not press them that not ONLY is it advertised that they have these all over the web, but even in the room it is advertised. The rooms are nice, and... more

Seems to be a new five star hotel and lacks some services. They advertise hotel has a well equipped gym, but actually there is none yet. Restaurants and bars were quite empty and they don't have wine by glasses! Room was very nice. The shower was not that good as it takes a while before you get hot water. You... more

Das Hotel an sich sieht sehr ansprechend aus. Es ist neu und es wurde viel Holz verarbeitet. ...aber die beschriebenen... more