My first time staying at this hotel I wish I had found it sooner. Room is big and bed is excellent. Bathroom is very luxurious. All for less than neighboring hotels on west lake. Great value. Breakfast and food were very well presented and good was high quality

I just returned from a 4 night business trip at the Hangzhou Wyndham Grand Plaza Royale Hotel. The hotel location adjecent to the West Lake historical area is outstanding...being just one block from the lake front activity area. I also enjoyed the very modern and luxuriously appointed room with Flat Panel TV, Full Glass Step in Shower with two head... More

I stayed in this fabulous hotel with my boyfriend last month, and it was brillent! It was our first visit to Hangzhou and we aimed to walk around the West Lake. This hotel is perfectly located beside the west lake, only 5 minutes or less away from it. The service was outstanding. We had some bad experience in the train... More

It is when you are confronted with difficult time that you can really appreciate the value of an exceptional service. My wife fell down because of her heavy luggage in one of the rolling escalator of the old Hangzhou central railway station. She was badly wounded at one of her legs, Soon after our arrival at the hotel Wyndham, we... More

We stayed for your honeymoon at the Wyndham Grand Plaza. This is to-date the best 5 star I ever stayed in and I would rank it 6 in trip advisor if I could. Throughout our stay the staff had a great attention to detail and the desire to make our stay memorable. First at the reception they knew who were;... More

This hotel was not perfect in terms of its facilities--it was nice and comfortable, but not brand new or particularly unique. But the service here was OUTSTANDING. It was really way above and beyond the average for China, and from what I've seen, unparalleled at this price point. For example, we arrived at 1:30pm to check in. Right away, we... More

My husband has been travelling to China for over 40 years & this is the first time he has mentioned what a great hotel he stayed in. He was at th Wyndham Grand Plaza Royale in Hangzhou . He found the rooms great-clean & very functional& the staff was very friendly & helpful. Overall his stay was made so comfortable... More

Excellent hotel, great service, never expected it to be as good as it was, its up there with ritz carlton or four seasons brands.the rooms are really big and the bathroom was one of the best i have seen, cant wait to visit this hotel again.

The Wyndham grand plaza royale Hangzhou is a phenomenal hotel. The rooms and facilities are impeccably designed and provide guests with every need imaginable. The breakfast is great- many options including both traditional Chinese options, and food for western palates. The staff is tremendously attentive, and even know you by name. The staff offered great advice (west lake impression show... More