The check-in took ages. The credit reader didn’t work. There were guest arguing with the staff over this. Overall it was total chaos. We arrived before midday and was in our room by 2:30. We booked through Ctrip site and requested a Lake-View room. When we checked in, we were given a room with the view of the city and... more

Modern hotel close to West lake - very central for shops, resturants and the evening fountains ! Breakfast served on 20th floor - get there early for a spin and brillaint views (its the nearest tower to the lake in the central City. Compact room, fair price, great breakfast - brill service and help especially from new Polish concierge. Hangzhou... more

I stayed at the Friendhship hotel on business. I had a lake view room, and paid approx. $120 Canadian. Every employee did their best to accomodate my 'English only' requests. They were very kind, hospitable, and sincere. I sent my clothes to the laundry service, and had them back the same day-no problems! The room was spotless, I was able... more

Arrived in Hangzhou without a booking and chose the Friendship - basically because we were tired and it looked like rain. You get an automatic discount of the rate - we paid 550Rmb for a standard room (no lake view) including breafast. The room is fine - comfortable beds - quite hard but that's ok for me - and clean.... more

Arrived here on the 18th and left on the 19th ! What can I say! initial check in fine. Room fine, then woke up at 8-00 am (Im trying to have a holiday here, dont forget) by LOUD drilling, jack-hammers and smoke and debri sifting into my room through the windows and doors. Called management and they said they are... more