Not a new hotel, so the deco is slightly dated. It was under some renovations during my stay (Jan 2013) but everything went well except the weather. Location is good and within walking distance to Xihu. There is a night market just across the road. Nice breakfast but do not expect much western choices. Many small details are being taken... More

I am currently staying at this Hotel, as I write this... I must say, I am very happy with this Hotel... 1/.The Bed is Sooo Comfortable! A BIG Plus+ when staying in any China Hotels (generally in most Chinese Hotels, you find the carpeted floor much more comfortable than the bed)... but this bed is just like home! 2/.it has... More

This is a good hotel. Stayed here 7 nights during our adoption of our daughter. The staff is friendly and prompt. The room we were in on the 15th floor was spacious. Breakfast was ok but after 7 days of the exact same thing anything gets tired. Restaurant in hotel is expensive and not worth it. Go to other restaurants... More

We were in Hangzhou on business and this hotel is convenient. It is located in the city centre a couple of blocks from the subway. The staff are friendly and the room was comfortable and clean. The heating in the hotel seemed out of sync as our room was very hot. A 10 min walk to West Lake and shops... More

I booked this hotel via Ctrip and stayed here from December 18-21, 2012 with my girlfriend. When I arrived at this hotel, the bellboy promptly came to take my luggage. At checkin, I was told that they didn't have rooms with Queen bed, only with twin beds. As I wanted a Queen bed, they upgraded me for free to a... More

This hotel is a ripe off. Staff cannot speak English and the hotel is not 4 star. We booked two rooms using Agoda to stay in this hotel for two nights at the begining of this year. When we arrived, staff at Merchant Marco told us that they are no longer associated with Agoda and would not honor our booking.... More

This is one of the few gems I've been staying in China that does not claim to be a 5* super hotel (while barely being 3*+), but rather sells itself as a 4* hotel. And indeed it is, but a very nice 4*, only lacking a few services to be a true 5*. Good things: Very good service, checkin/checkout, great... More

This 4 star hotel is located within 10min walking distance to west lake, which is the reason why i chose this hotel. We were pleasantly surprised that it was just 8 to 10 min walk to the nearby newly opened subway line, the nearest station is called "Long Xiang Qiao". We took CRH from Shanghai, reached Hangzhou railway station, the... More

Stayed here for 1 night in Oct 12. Booked a double room on the executive floor and was very happy with my room. Newly renovated with flat screen TV, separate bathroom and toilet. Good quality products/materials used for the room. Buffet breakfast was the best we had in China. It's a true international buffet (unlike other Chinese hotels which claim... More