The location is superb. Rooms are excellent and bed is just too good. Although informed them coming to celebrate anniversary, still no amenity put in room, which was surprisng for a 5 Star property, they usually do it. But that didnot matter much. Overall was a fantastic stay. Special mention for Richard Li (concierge) and Michael (lobby) who were always... More

I always try to go there when I am in Hangzhou. The hotel is not so new compared to others, but it is so well maintained and professionally managed that it is still always on top part of the ranking. Rooms are nice and big. Swiming pool and other facilities are nice. It is just in front of lake and... More

If you want a hotel right in front of the West Lake Hangzhou, with all the actions and convenient facilities, you can not beat the Hyatt Regency but you have to put up with small rooms and slightly dated decor. It was my second holiday visit to Hangzhou in May after 4 years. I found the Hyatt still maintained its... More

5、 We will definitely stay here again! This is in an excellent location - right next to west lake (you can see the famous water show from your room), close to all the shopping and now that Hangzhou finally got a metro it is even more convenient with a metro station about 5min from the hotel. The staff was friendly,... More

I recently spent one night at the Hyatt regency in hangzhou for a business trip. The location is ideal if your on your own as there's lots of shops and cafe's aroun the corner and Its right on the edge of the west side of the Great Lake there, with a beautiful view of the boats and mountains. Rooms are... More

Ideal lakeside location, our room had a wonderful view of the fountains. Across the road from the lakeside and taxi stop. All facilities for a business trip available. The pool was beautiful and always empty when we used it. Restaurants first class. We have stayed at the Shangri La across the lake but on balance preferred our stay at the... More

very good food,very good room service, very good location. we booked two connecting rooms.we waited in one rooom for 20-30 mins while the house keeping couldnot find the keys to our connecting room. not kids friendly at all. Rude ladies in the lobby. sulky expressions. during breakfast, One lady lady insisted me to sign the bill while still eating. Another... More

Cant beat this ocation on west lake. Full buffet with many breakfast choices. Dinner restaurant also excellent. Freindly but not overbearing service staff. Pool and health cub clean, not crowded....overall, a great place to sty in hangzhou if you want modern, and location.

Debating between Four Seasons and this one? Tried both and I think if you are looking for a place to really visit the city then Hyatt is more convenient. However, if you are looking for a place to be away from the crowd then probably Four Season is a better choice. Must say that this Hyatt meets every expectation as... More