I don´t recommend this hotel at all. The rooms are very small and unconfortable, the restaurant is very bad, the staff only speaks chinese and are very rood with the guests. The location is good, but in general the hotel is very bad. more

Not up to international hotel standards. The lobby and corridors smelt of cigarette smoke and the receptionist service was very poor (it was not a language problem: we spoke Chinese). Our room was large and clean, but did not have a separate bathroom: the toilet and shower were separated by glass walls from the sleeping area. The location is great,... more

I stayed in two SSAW hotels while in Hangzhou. This one, on Jiefang Lu (also called the Season Westlake, or Four Seasons in Mandarin) was a great value. It is an extremely modern, very clean hotel with free internet access and breakfast, all for only $50 US (338 RMB). It was actually a really cool room. The location is also... more

Please God... what a mess this place is. I travel almost half the year and I cannot think of hotel that I have stayed in that had more potential and delivered on virtually nothing. The staff does not speak English, period. We complained to the manager after 4 days in the hotel. The operators could not connect us to our... more

Pro: -5 minutes from the lake -in the middle of the shopping area -clan, modern and comfy rooms (with glass toilet) Contra: -limited English at the reception (but it seems to be a common problem of all Hangzhou) -breakfast was almost entirely oriented to chinese customers, but if you are really desperate you can get to Starbucks on the lakefront... more