This is my third review of this hotel which is my choice of stay whenever travelling through Sapporo. Once again, the service was outstanding. The staff are friendly and helpful and the perks awarded to IHG members and to ANA Gold card members makes it my first choice for business travel. On this stay, however, there were a few issues... More

The best advantage of this hotel we found was we can ride an airport limousine bus in front of the hotel. The view from the window of the bus was excellent!!! And we could walk in underpass from Sapporo station to the hotel and it was good to use when it was snowing or rainy. People in the front desk... More

We went to Sapporo for the snow festival 2013 and were looking for a well situated hotel, easy to reach and withing walking distance of Odori where the main ice sculptures were. ANA hotel fitted this well. I booked three weeks in advance and expected to pay a bit more than normal due to the festival but to pay $284.25... More

This trip stay 4 nights with my girlfriend. We do sending email to check with any special amenities can be made for us as we are celebrating our anniversary, but their responses are extremely slow. We reserved this room by using staff rate, we booked two twin bed, but we send email long time ago to request one queen/king size... More

The staff at the ANA Sapporo were very friendly and efficient. But, the hotel is tired and clearly has not had any money spent on it since the day it was built. The rooms and their beds are small but most domestic brand hotels in Japan have small rooms and beds but they are very clean. The decor is average... More

We recently travelled in Japan for nearly 3 weeks and of all the meals we had one stands out.It is the meal we had in the Japanese restaurant in the ANA hotel in Sapporo----It was terrible--Quality of food---Service---.Presentation.We were astonished as this was coming towards the end of our trip and we had been knocked out with the quality of... More

We had booked and had confirmation of 3 beds and a cot. In reality there were 2 single beds in the room. The manager suggested the parents share with the kids by pushing the beds together. After some heated discussion we got a roll away for the older child and after 2 nights finally arranged a cot. The manager gave... More

This is my second stay and review for this hotel. I am an Intercontinental Ambassador Gold member and a Gold Member for ANA Group. Both emberships give me some additonal perks for this hotel. The Good: The room upgrade was great and we were extremely satisfied. The Bad: I called ahead of time and mentioned that I would be arriving... More

I stayed at this hotel for 5 nights from Aug 28 to Sep 1. The hotel was located close to JR Station, with underground walkway at exit 21. Once exiting, the hotel is right in front of you. Upon checking in, there was a mistake that our pre-paid booking was not in the hotel system somehow. However; the front desk... More