I stayed two nights at the Westin with my husband, our son and my mother. The girl at the check in didn't speak good english and didn't want to give us the breakfast (which was included in our deal booked on their homepage on the internet). But after a short call everything was fine. They were very nice to upgrade... more

Make sure to stay in the new wing of the hotel. The older wing looks a little worn, but the new wing was great. The room was spacious and clean. We had a pretty view overlooking the hills. The hotel is not in the center of Kyoto, but the subway is very close and quickly gets you there. There is... more

Stayed for two nights. Hotel allowed an early check in at 1230PM. Was told I was upgraded to a better room than superior. The room was a corner room and was large by Japanese standards. Problem was that it overllooked a cemetery. Not the best ambience for a vacation. Hotel was full. Got a good rate at USD 200 including... more

I stayed here using Starwood points and overall I had a great time in Kyoto, but the hotel wasn't as nice as I expected given it's historical significance and positive reviews. The rooms were unimpressive and the service was terrible, especially for Japan, and although I found the location and common space from the "traditional" side of the hotel appealing,... more

We recently stayed at The Westin Miyako Hotel in Kyoto for 5 nights in late October, 2009 and had a wonderful stay. The remote concierge at the Kyoto Station held our bags until we boarded the free shuttle and conducted preliminary paper work reviews, all within seconds of arrival. We were upgraded to a deluxe room without asking for it,... more

Excellent service with a very speedy and attentive staff. Our room was large for a standard room with a beautiful, well stocked, clean bathroom. We felt very pampered in the room. We did not make full use of the wide range of hotel amenities because we were so tired from a day of traveling and walking. They did have a... more

Location - In the far east of Kyoto, but still walkable to nearby Gion and not that difficult to take buses from (buses within Kyoto were much easier and convenient than trains). Service - 5 star service from a 4 star hotel. - Dealt with our complaints (see below) superbly. Immediate responses, very helpful, gave complimentary taxi ride and additional... more

we had 3 fabulous nights at westin mikako absolute luxury ,king size dbl bed,, large room ,$145.0 per night aud, a bargain, compared to the dog box we stayed in at the washington hotel, tokyo , hotel is convenient to temples ,shrines. etc plus free shuttle bus could not fault more

Service at check in is bad, at check out even worse. We had booked a 3 night deal with only 2 nights to pay, all that was confirmed in email and confirmation numbers ( 2 rooms). At check out they tried to charge 3 nights ! NOT the 3-2 deal. Argued for 10 min, front desk lady treated me as... more