Hotel is in a good location for business. Good service and efficient check in process. I had basic room which is small but the layout is very efficient. Sliding dual window screens are a nice touch. I would recommend this hotel.
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An excellent location near major train stations and airport limousine bus stops. Service was fabulous, I arrived at 9am and a room was made available to me by 10am by the excellent front desk staff. I left for an hour and when I came back my room was ready and bags already had been moved into it for me.
Rooms...
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As other travelers have said, this hotel is well-situated near the train and bus stations. The room was large and comfortable, with a safe, LAN connection, mini-bar/fridge, coffee/tea and a good sized closet. I loved the sliding Japanese style window coverings, which provided either filtered light or complete darkness. Good shower, too.
We had vouchers for the breakfast buffet and...
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Dear Hilton Osaka guest,
Thank you for having taken the time to provide your constructive feedback, particularly in reference to room quality and breakfast experience. I am happy to learn that you enjoyed your recent stay.
Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff you named. This will no doubt...
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I chose this hotel because of its great location and because, unlike many Japanese hotels it had great gym facilities. I stayed here twice recently (Dec 2011 and Jan 2012) and I would definitely stay here again. The layout and position of the hotel mean that most rooms appear to have good views with the views from the upper floors...
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Dear Hilton Guest,
Thank you for sharing your experience at Hilton Osaka. We are delighted to learn that you enjoyed your recent experience and thank you for your laudatory comments. Your constructive feedback allows us to learn what services and facilities our guests value and other needs you would like to see provided in the future such as your reference...
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We just went from Tokyo and straight to this hotel with my wife, we arrived in the evening.
First impression is the huge lobby and the bedroom.
Only stay for one night at this hotel due we have to go to Kyoto the next day.
At breakfast time I need some milk for my coffe but at time the waiters...
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Dear Hilton Guest,
Thank you for sharing your experience at Hilton Osaka. We are delighted to learn that you enjoyed your recent experience at Hilton Osaka and our services. We apologize for any discrepancies during breakfast service and are glad to hear that our colleague Tadato Yamamoto, was able to accommodate your needs. We value your constructive comments allowing us...
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I have stayed in the Hilton Osaka on several occasions and always find the service to be excellent and the rooms lovely, partiiculalry on the higher floors with spectacular views. Exec floors are worht it for the lounge access and extras when available. Great location with easy access to any of the train lines from Osaka and a limousine bus...
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Dear Hilton Guest,
Thank you for sharing your experience at Hilton Osaka. We are delighted to learn that you enjoyed your recent experience at Hilton Osaka and the services of our Executive Floor and lounge as well as our Sky Lounge "Windows on the World". We look forward to the opportunity welcoming you back in the not too distant future....
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The hotel is in an excellent location at Osaka Train Station. Rooms were refurbished in last several years.
The fitness center on 7th floor is rather small nd there is no signage when you land from te lift. My guess is that they do not want many guests to use it nd purposely removed the sign.
Didn't understand that Internet...
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Dear Hilton Osaka guest,
Thank you for having taken the time to provide us with your constructive feedback.
Please accept my apologies for the inconvenience caused in reference to the Fitness Club signage. The relevant entrance has been modified and the appropriate signage was not in place yet at the time of your visit. Rest assured that we have remedied...
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nice hotel with usual great attentive Japanese service, a bit expensive however prices are not higher than anywhere else in Japan.
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Dear Hilton Osaka Guest,
Thank you for having availed your time to provide your constructive feedback.
I am happy to learn that you enjoyed your recent stay.
I thank you anew and we look forward to welcoming you back on your future travels to Osaka.
With best regards,
Herman Ehrlich - General Manager
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i must say even though the rooms were clean, and the location is good, i cannot believe that they do not even offer free wifi for the guests at the lounge area. You have to pay for everything including the mineral water in the fridge! Although there was one lady i must give complement to which is Aiko Matsuoka, she...
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Dear Hilton Osaka Guest,
Thank you for having taken the time to provide your constructive feedback.
In our Executive rooms, complimentary 2 bottles of mineral water are placed, and free Wi-Fi is available at the Executive Lounge. If the lounge area you referred to means other public area, we will take up your comments for future improvements.
Your comments concerning...
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In terms of background and full disclosure, my stay at the Hilton Osaka was part of a first trip to Japan and Singapore, which also included stays at the Conrad Tokyo and Conrad Singapore. I have HH Diamond status, and most of my hotel nights were paid for with HH points. My stay at the Hilton Osaka was sandwiched between...
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Dear Hilton Osaka guest,
Thank you for taking the time to provide constructive feedback, particularly in reference to our HHonors Manager and Executive Lounge staff, which will motivate them to achieve an even higher standard of performance.
In the interest and comfort of all guests, smoking is permitted in a part of the Executive Lounge. Your observation has been taken...
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