We stayed in a Club room with a fantastic view of the KL Towers. As we were Club Room we had "express" cheak in this involved going up to the club longe and sitting on comfortable seats watching BBC World News! The room was ok, large and well dressede, was looking tired around the edges. The bathroom was massive and... more

My wife and I arrived at the Istana tired and frazzled after having our trip to Bangkok cancelled at the airport because of visa problems for our son which meant we could not fly to Thailand. Rather than going home, we flew to KL and had booked a serviced apartment, only to find it was nowhere near the 4 stars... more

I have stayed here with my family twice. The hotel is in the heart of KL. Expensive, but very well-maintained and smiling staff. more

Beware if you plan to stay at Hotel Istana. When I had stayed there in Mid of May 2008, I found a couple of bedbugs (a kind of blood-eating insect) crawling on my bed sheet. I also found two cockroaches in my room; one on the minibar and another in the bathroom. So, if you don’t want to sleep with... more

I loved our stay at the Istana hotel. Although check in was a bit slow, the staff was very professional and helpful. The buffets are very large with all types of food of a very good quality. When it began to rain, the reception offered us their umbrellas. Nice rooms with a spectacular view on the petronas towers. Nice location.... more

We didn't have enough umbrellas when we were reaching Hotel Istana and there were 6 of us. So 2 of the guys ran ahead to the hotel to see if they can borrow some umbrellas for us. Hotel has no umbrellas to loan though we are guests and we were due to check-in soon. Hotel also didn't offer to send... more

Good central location. Very good staff. Good restaurant. Rooms are wide and clean. Furniture and amenities well-worn. Internet OK. Breakfest good. Good price. I would stay here next time. more

My wife and my stay at Hotel Istana was wonderful! The room we had was extremely comfortable and had a magnificent view of the Petronas Towers. The staff was amazing. When we arrived I soon found out that I had mistakenly booked for one night when I had meant to book for five. In talking with the manager we learned... more

Extremely friendly and helpful staff, very clean rooms, AMAZING large and bright bathroom. I also loved the complimentary fruit basket, bottled water and daily newspaper. Breakfast buffet was good, with food for every taste and need such as rice, halal meats, cereal, fruits, curry, eggs, hashbrowns, pastries etc. The location is also excellent - the hotel is situated between the... more