After a delay of 3 hours & a 12 hour flight, arriving & the Hotel Istana was such a relief. Especially the warm & friendly welcome & speedy check-in by the staff. Our stay of several days in January 2012 was more than enjoyable. All the staff (especially the customer relations ladies) could not do enough, to make our stay... More

This hotel is an absolute disaster.. The level of customer service is poor. For three days, me and my family did not have hot water.. The water was brown coloured. We did however called reception and not one person apologised or do anything to help us. We were forced to shower on the LG floor using the spa/sauna shower. We... More

Just returned after a ten night stay, this was our third visit to the istana, we booked into a club room, very comfortable bed, clean room,the cleaning staff very friendly and nothing was too much trouble,the club lounge staff are so helpful and friendly, the hotel is located very near to the pavilion centre and now has a covered air-conditioned... More

Me and my wife stayed at Hotel Istana on 2/2/12. Although it was only a one night stay, I truly have to say that it was in deed a memorable one. As we were checking-in at the front desk, the Front Officer Manager Mr Norman call on us to check on our needs. At this juncture, I briefly told him... More

We just returned from a 3 night stay at the Istana and I cant honestly fault it at all. We got upgraded to a Club Suite which was fantastic, huge with a view of the Pertronas towers. The bed was very comfortable and while the carpets were a spotted in places, the room was very clean and well kept. The... More

We arrived at the Hotel Istana after an 11 hour flight with tired children in tow. The staff greeted us warmly and the checkin was very quick. The rooms (2 bed interconnecting suite) was out of this world. Very large rooms, orchids on the pillows, thick towels and bathrobes, welcoming fruit basket and biscuits, bottled water. The central location was... More

It is an older hotel so it does not have the modern design and amenities, but it is still very pleasant. The design and decor reflects its Islamic ownership. It is rated 5 stars and it knows its place by charging below the newly minted international chain hotels. The rooms are pleasantly large and they are in the process of... More

Hotel Istana, Kuala Lumpur My sister, my cousin and I stayed here for a night, reason being the strategic location of the hotel. This hotel stands 5 minutes away from the heart of the trendy Bukit Bintang district, prominent retail belt that is home to many landmark shopping centres, with Pavilion literally a block away from the hotel only. Other... More

I would like to express my gratitude the Management and lovely and very professional staff at Istana Hotel that made our stay unforgattable. We have not stopped talking about our experiences to our friends here in Melbourne. The food was the best ever, the staff WOW! What a highly professional team there is. Me and my familly will definitely be... More