On our arrival we were very pleased to be upgraded to an executive room which was very comfortable and had a fantastic view over K.L. Our personal butler was friendly and helpful.We arrived back one day to find a vase of orchids with a little note from our butler hoping that we had a good day. We frequently ordered tea... more

I stayed at the Ritz Residence. Pre-arrival - i was delighted at the speed of reply (within 1 hour) confirming my early checkin by email which was copied to no less than 8 persons including the General Manager ! Arrival - Checkin was a breeze at 12 noon with a complimentary dining MYR50 voucher given for 2 F&B outlets at... more

I am staying here from the 27th of October until the 17th of November, the price of the room included the breakfast, but after I tried it once, I decided to get up everyday and have breakfast at one of the malls around the area, it was awful, they greeted me in the breakfast hall on the first floor with... more

Recently spent 4 nights at the Ritz, the location can't be beaten as you are in the middle of the best shopping, eating and nightlife.Rooms are great, hotel is small and intimate with very good service and the options for eating in Starhill and Pavillion shopping centres is amazing. The breakfasts however are second rate for a five star hotel... more

After looking at a number of hotels online we chose Ritz-Carlton and were extremely happy with our choice. Location spot on. Rooms excellent. Service - generally exceptional although one of two people could improve slightly for it to be exceptional across the board (if I'm being picky mind you...). At the Ritz-Carlton what always impresses me is that they do... more

First the positives - great location, spotless, spacious room, loads of towels and toiletries, good breakfast. It also appears that management read and take action on comments posted on this site. Only slight letdown was on service. We were upgraded on arrival to a Deluxe Executive room, which (amongst other things), offers a butler service - free room service for... more

I stayed for 2 nights at The Ritz Carlton Kuala Lumpur. The service at the reception was good. The security at the door was polite. The receptionist helped us to carry our bags to our rooms. We have a welcome drink later and really nice chocolates. There was a butler service but I did not make use of it. The... more

This was the 2nd time we stayed in the Ritz Carlton in KL and it was just as nice the 2nd time round. We got a free upgrade as we had stayed there before. The service is excellent. The rooms are lovely to come back to after a full day of shopping in the city and the staff are very... more

we stayed at the ritz carlton over valentine's day. As with our positive experience with the rtiz in singapore, the ritz in KL didn't disappoint. The rooms were clean, very spacious with a separate sitting and working area, and also came with a large flatscreen tv with an ipod docking station. the not so positive bit was the really small... more