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The Westin Kuala Lumpur


Hotel class 4.5 of 5
199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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Reviews you can trust

86% Recommend
4.0 of 5 stars 234 reviews
Excellent
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By trip type
All (234)
[ Date ] [ Rating ]
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3 of 5 stars
Singapore
11 Nov 2009 | Trip type: Business New

this hotel looks fabulous and is in an excellent location if you want to shop and eat well. but if service is important to you, you might have to rethink the hotel. from check in to the gym to the people answering the phone, the service is - at best - so-so. the only sincerely friendly staff member i met... more

Management response from
KimPowley-TWKL, General Manager

Warm greetings from The Westin Kuala Lumpur. We thank you for staying with us and sharing your experience. We have taken note of your constructive comments and will definitely act on it. Best wishes and look forward to your return. Kim Powley General Manager

Cosy
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4 of 5 stars
kl
4 Nov 2009 | Trip type: Friends getaway

Overall, the room was cozy and i personally like the layout of the room. Like the fact that the kitchen is separated from the room and a living room was placed in between. It makes the room more spacious. On the another note, the delivery of the birthday cake for the boys was a brilliant and yet a sweet idea.... more

Management response from
KimPowley-TWKL, General Manager

Warm greetings from The Westin Kuala Lumpur. We thank you for staying with us and also taking the time to share with us your experience. We are delighted to hear that you have enjoyed your stay. My team and I look forward to welcoming you again. Best wishes Kim Powley General Manager

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5 of 5 stars
London
3 Nov 2009 | Trip type: Friends getaway

I have had some problems with some of the hotels at my other holiday destinations. Some minor, some seriously major. Hence this time I decided to invest in my relaxation at the Westin and all my expectations were surpased! The rooms were spotless, even without the usual 'stale odour' The staff were amazingly friendly and accomodating. When I accidentally left... more

Management response from
KimPowley-TWKL, General Manager

Warm greetings from The Westin Kuala Lumpur We thank you for sharing your experience with us and delighted to note that you had a renewing stay. My team and I look forward to welcoming you again should travel plans bring you back to Kuala Lumpur. Best wishes Kim Powley General Manager

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5 of 5 stars
Sydney
29 Oct 2009 | Trip type: Family

If you are travelling to KL with young family, and you want to shop, there is no better location - while there is a kids club we took our 5 year old shopping everyday but with the central location it was easy to drop back when we needed to. The 'living room' dining was a great way to eat in... more

Management response from
KimPowley-TWKL, General Manager

Warm Greetings from The Westin Kuala Lumpur. We thank you for sharing your experience with us and we are indeed delighted to hear you had a renewing experience. My team and I look forward to welcoming you again should travel plans bring you back to Kuala Lumpur. Best wishes Kim Powley General Manager

not so good
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3 of 5 stars
malaysia
29 Oct 2009 | Trip type: Business

I stayed one night during a conference which was held in the hotel. Room booking was done by an events management company. Unfortunately I just came back from the Sheraton Shanghai which is a sister hotel and the difference between the 2 hotels is so glaring. Counter staff busy and preoccupied. Room smells of smoke and pillow smells. The "heavenly... more

Management response from
KimPowley-TWKL, General Manager

Warm greetings from The Westin Kuala Lumpur. We thank you for sharing your experience with us and apologize for the less than satisfactory experience. We truly appreciate your constructive comments and will definitely share with the team to see how we can improve ourselves. My team and I look forward to your continuous support. Best wishes Kim Powley General Manager

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3 of 5 stars
Hong Kong, China
29 Oct 2009 | Trip type: Couples

Good things: Check-in was efficient (although we did arrive at 1.30 am so it's a little hard to assess how efficient it would have been at a busier time) and the entrance to the hotel is spacious. Room service was prompt, and the staff were always eager to please and very helpful. I would say that at times this could... more

Management response from
KimPowley-TWKL, General Manager

Warm greetings from The Westin Kuala Lumpur. Thank you for sharing your experience with us. We have taken note of your constructive comments and will definitely improve where necessary. My team and I look forward to welcoming you again should travel plans bring you back to Kuala Lumpur. best wishes Kim Powley General Manager

Fabulous
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5 of 5 stars
Melbourne
26 Oct 2009 | Trip type: Friends getaway

Had a great experience staying at the Westin, fantastic location, service excellent, rooms were really great especially the beds. Min and the staff at the Executive Lounge were really helpful and nothing was too much trouble for them. Would definately stay again if we get the chance. more

Management response from
KimPowley-TWKL, General Manager

Warm greetings from The Westin Kuala Lumpur. We thank you for staying with us and appreciate you taking the time to share with us your experience. We are delighted to hear you had a renewing experience and our associates provided personal and intinctive services. Once again, thank you and look forward to welcoming you again. Best wishes Kim Powley General...

GREAT
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5 of 5 stars
Singapore
21 Oct 2009 | Trip type: Family

I was back at Westin recently with my family and have brought my mother to stay with us. She has thoroughly enjoyed the warm hospitality extended to us especially by Mr. Charles Liew and his team from Front Office to Housekeeping. Most important is that the hotel location is within walking distance to Mommy's favourite restaurants. Only one word can... more

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4 of 5 stars
Sydney, Australia
21 Oct 2009 | Trip type: Couples

Stayed for 3 nights in a Petronas Tower view room. Check-in was speedy and efficient. Staff at all areas were excellent. Our room was OK, but there was a large water mark in the floor boards, carpet and wall paper. Obviously there had been a serious leak in the wall from the bathroom plumbing. Though no active leak was visible... more

Management response from
KimPowley-TWKL, General Manager

Warm greetings from The Westin Kuala Lumpur. We thank you for sharing your experience with us and apologize for the inconvenience caused due to the pool closure for renovation. Yes, we agree with you that all rooms should have been thoroughly checked before checking in guests. This matter has been communicated to our Manager - Housekeeping. Once again, thank you...

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5 of 5 stars
Perth
19 Oct 2009 | Trip type: Family

My family enjoyed our stay at the Westin KL. The staff are it's greatest asset- could not fault them. The rooms are very good (especially the beds!) as are the spacious bathrooms. Make sure that you get breakfast included in your stay- one of the best breakfast that I have ever had in a hotel. The location is also first... more

Management response from
KimPowley-TWKL, General Manager

Warm greetings from The Westin Kuala Lumpur. We thank you for sharing your experience with us. We are delighted to hear you had a great stay and enjoyed the breakfast. My team and I look forward to welcoming you again should travel plans bring you back to Kuala Lumpur. Best wishes Kim Powley General Manager

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The Westin Kuala Lumpur Also Known As

  • Westin Kuala Lumpur
  • Kuala Lumpur Westin
Address: 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia