Overall, the room was cozy and i personally like the layout of the room. Like the fact that the kitchen is separated from the room and a living room was placed in between. It makes the room more spacious. On the another note, the delivery of the birthday cake for the boys was a brilliant and yet a sweet idea.... more

I have had some problems with some of the hotels at my other holiday destinations. Some minor, some seriously major. Hence this time I decided to invest in my relaxation at the Westin and all my expectations were surpased! The rooms were spotless, even without the usual 'stale odour' The staff were amazingly friendly and accomodating. When I accidentally left... more

If you are travelling to KL with young family, and you want to shop, there is no better location - while there is a kids club we took our 5 year old shopping everyday but with the central location it was easy to drop back when we needed to. The 'living room' dining was a great way to eat in... more

I stayed one night during a conference which was held in the hotel. Room booking was done by an events management company. Unfortunately I just came back from the Sheraton Shanghai which is a sister hotel and the difference between the 2 hotels is so glaring. Counter staff busy and preoccupied. Room smells of smoke and pillow smells. The "heavenly... more

Good things: Check-in was efficient (although we did arrive at 1.30 am so it's a little hard to assess how efficient it would have been at a busier time) and the entrance to the hotel is spacious. Room service was prompt, and the staff were always eager to please and very helpful. I would say that at times this could... more

Had a great experience staying at the Westin, fantastic location, service excellent, rooms were really great especially the beds. Min and the staff at the Executive Lounge were really helpful and nothing was too much trouble for them. Would definately stay again if we get the chance. more

I was back at Westin recently with my family and have brought my mother to stay with us. She has thoroughly enjoyed the warm hospitality extended to us especially by Mr. Charles Liew and his team from Front Office to Housekeeping. Most important is that the hotel location is within walking distance to Mommy's favourite restaurants. Only one word can... more

Stayed for 3 nights in a Petronas Tower view room. Check-in was speedy and efficient. Staff at all areas were excellent. Our room was OK, but there was a large water mark in the floor boards, carpet and wall paper. Obviously there had been a serious leak in the wall from the bathroom plumbing. Though no active leak was visible... more

My family enjoyed our stay at the Westin KL. The staff are it's greatest asset- could not fault them. The rooms are very good (especially the beds!) as are the spacious bathrooms. Make sure that you get breakfast included in your stay- one of the best breakfast that I have ever had in a hotel. The location is also first... more