We reserved a non smoking room on higher floor and get a smoking room on the 4th floor. Room smelled and was run down. Old furnish and brown bathtub. After complaining 3 times they suddenly had another room. In the evening we had no towels and the room was not made up. Hotel is under construction at this time, tennis... more

The location of the hotel is great, a few minutes walk to KLCC and direct view of the petronas towers are a big plus. Rooms in the east wing are a little dated but clean. The staff was not particularly friendly, seemed kind of aloof a few times. Would recommend the hotel although at the price point, you may be... more

We stay in this hotel in december 2008 and janyary 2009.Hotel have a very good locacion.Our first room is near by the pool.The view is good but the view from our second room Oh,Oh,Oh I think that there is no hotel in K.L. with the same view from the window.You can see the towers Petronas and TV tower.The view day... more

This is a large hotel adjacent to the monorail and about 500m from an LRT station so is handy for getting around. The disadvantage of its location is that there is little to walk to except the tourist office. Mind you, who wants to walk too far in the KL heat and humidity. Our room from a decor perspective was... more

Having traveled on an all night flight it was really refreshing to be welcomed by friendly, courteous and professional front counter staff. The book in was very efficient and whats more they "went the extra" mile to find a room for immediate occupancy. Room service was very efficient and the location close to the famous Petronas Towers and monorail was... more

My wife and I had an incredible stay here. The hotel is beautiful. Rooms are spacious and relaxing, there is a large pool to unwind in, and the location is very convenient. The club lounge is also nice, and the drinks and hors devours provided a pleasant evening treat. The staff are phenomenal, very helpful and extremely nice. I highly... more

I booked thru priceline and was able to get a room for 50 USD. This was for the new world wing. I went to check in at the renaissance wing and was offered the choice to upgrade for just 100RM a night. Was wortht he 30 USD as I was given a huge room with a bay window. Had a... more

Stayed here for a few nights on business. Pool was huge, as was the Gym, though equipment a little old in they gym, but good none the less (but no Tv's on the equipment). Rooms were spacious and clean. Hotel is located across from Bukit Nanas station and just a few stops to Bukit Bintang shopping area. Also about a... more

I stayed 1 night in the West Wing at this large hotel. The room was a very good size, clean and with large bathroom. Bed was very comfortable. Staff were pleasant and helpful. Convenient location to the sky train. more