Vistana Hotel Kuala Lumpur 3.5* (Malaysia) - Hotel Reviews

Address: 9 Jalan Lumut, Off Jalan Ipoh, Kuala Lumpur 50400, Malaysia

Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur

Amenities:

Business Centre Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access

Hotel Style:

Ranked #93 of 231 hotels in Kuala Lumpur

Price Range: £

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: The Vistana Kuala Lumpur is a 364-room hotel strategically located within the hub of Malaysia's capital city. Conveniently at our doorstep are key public transportation services, including the Ampang Rail Line (formerly known as STAR), and KL Monorail as well as the KL Hop-on Hop-off double-decker city tour buses for hassle-free commuting. You'll find easy access to: Major conference venues such as the Putra World Trade Centre and Kuala Lumpur Convention Centre Extensive shopping facilities at The Mall, KLCC and the Golden Triangle Key roads leading to various business and manufacturing centres In the Klang Valley The National Sports Centre in Bukit Jalil Kuala Lumpur Performing Arts Centre (KLPAC) KL Sentral station KL Monorail station ... more less

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Concernguest

Singapore, Singapore

1 review

“Bad customer service and irresponsible management”

Reviewed 11 May 2013

Just stayed there last week for a couple of days. But noticed that the charger that i left on the plug was missing after i came back into the room from work. When i call to ask the manager, they didn't even offer to help or make any effort in checking with their housekeeping. They just say that because i... More

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Thank you for sharing your feedback. I read about your experience at the Vistana Kuala Lumpur with great concern as it is one that is far from our objective of achieving complete customer satisfaction with our products and services. I am sorry for the negative experience you had with our hotel. Please accept my sincere apologies for the inconvenience caused... More

Dela_Hashim

Batu Pahat, Johor, Malaysia

“Not bad for the amount we paid”

Reviewed 3 May 2013

I only stayed for one night recently. Overall the hotel is good. I have never stayed in other hotel in KL but when I booked I never expected a room as good as this. But you should train the staff at the front desk to give a genuine smile though. They all appear arrogant especially if they see that we... More

Thank you for taking the time to share your recent stay experience with us. Although I am happy to note that you found our Housekeeping staff friendly however, I am disappointed to note that you encountered challenges with the attitudes of the Front Office and overall cleanliness and general maintenance of our guestroom. Please accept my sincere apologies for the... More

lina1988

Kuala Lumpur, Malaysia

2 reviews

Reviews in 2 cities

4 helpful votes

“Credit card issue.”

Reviewed 15 April 2013 via mobile

I was staying at this hotel in february.. But surprisingly my credit card is been charged for about RM27 today without being informed! I received an sms from the card centre stated that my account was charged by Vistana earlier today (15/4/2012). I called the hotel for explaination. A lady answered my call. I demanded for explaination. She told me... More

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Thank you for your feedback following your recent stay with us. I am disappointed to note of the experiences that you had encountered with unauthorized charges to your credit card. I would like to sincerely apologize for all the inconvenience caused and how we have failed to meet your expectations. We have since rectified this. I have taken note of... More

vlaky

Budapest, Hungary

Contributor

15 reviews

7 hotel reviews

Reviews in 8 cities

10 helpful votes

“Good location and price-value ration”

Reviewed 16 March 2013

Right before moving in to Vistana we had spent some night in other hotels in KL. With Asian standards the hotel is pretty good, the price is reasonable and reaching the city center is easy as it is close to Titiwangsa LRT and monorail stations. We have booked a non-smoking room on a non-smoking floor. The room was spacious and... More

See 3 more reviews by vlaky for Kuala Lumpur

Thank you for taking the time to share your recent stay experience with us. I am happy to note that you found our "room was spacious and comfortable and we found the hotel clean and well-maintained in general as well". I have taken note of your suggestion for complimentary WiFi and will consider this in our future plans as we... More

HolidayIsMyName

Reviewer

4 reviews

4 hotel reviews

“Disappointing room cleanliness, but comfy bed”

Reviewed 15 March 2013 via mobile

Below are some of my personal feedback regarding the 7 plus hours in the property: - the whole 11th floor including my room has a very strong moldy/wet smell. - carpet was very dirty, and no slippers provided. - found a long curly hair next to water tap. (Not the type you'd find on one's head). - bedsheet with some... More

I am sorry to note that we have not delivered on your expectations. Thank you for sharing your feedback and we will follow-up with corrective trainings to improve ourselves. On a separate note, I am delighted that you found the "price and comfort of the bed is unbeatable". Once again, thank you for your feedback and we look forward to... More

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Travel_is_lovely

Coimbatore, India

Senior Reviewer

8 reviews

6 hotel reviews

Reviews in 6 cities

5 helpful votes

“rename as worstana”

Reviewed 13 March 2013

the rating of this hotel should be changed from 4star to 3star, the bath rooms are very old modeled, unhygienic toilets and most pathetic shower systems, most uncooperative receptions staff. the lockers are not working..the hotel needs a revamp. The pool is ordinary and has been there for just name sake, may to just get the star rating. We had... More

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Steve361

Nottingham, United Kingdom

Senior Contributor

24 reviews

14 hotel reviews

Reviews in 12 cities

7 helpful votes

“Fantastic staff shame about the bar”

Reviewed 12 March 2013

Very Very helpful staff but dismayed to find we could not even get a beer with our meal. However the waiter soon pointed out a local shop where beer and local spirits were very reasonable. WiFi was not free as stated on the internet but I did get a late check out (9pm!!) with their compliments. the food was ok... More

Thank you for your feedback following your recent stay at the hotel. I am delighted to note the details of your stay and how the team has made it a memorable stay experience. We certainly look forward to welcoming you back to Vistana Kuala Lumpur in the very near future. Wishing you happy & safe travels. Kind Regards Pauline Gan More

Jeff M

Sydney, Australia

26 reviews

12 hotel reviews

Reviews in 13 cities

12 helpful votes

“For a regular visitor, Vistana is better than many”

Reviewed 9 March 2013

I think I have stayed at Vistana ten or more times now. Some stays have been ten days at a time. I read the reviews of others and yes, many complaints have merit. Vistana is a busy hotel - some days I have been staggered at the volumes of checkin's and out's. Wear and tear on transit hotels is extraordinary,... More

See 5 more reviews by Jeff M for Kuala Lumpur

I would like to thank you for taking the time to write your comments of your past and recent stays with us. We greatly appreciate your valued thoughts and loyal patronage of our hotel. We are delighted to hear that you had always enjoyed your stay with us and indeed, it is always our pleasure to have been of service... More

Moos3h

Stevenage

37 reviews

32 hotel reviews

Reviews in 28 cities

17 helpful votes

“A thoroughly pleasant stay! Thank you, Vistana.”

Reviewed 6 March 2013

I spent 10 days at the Vistana and the existing TripAdvisor reviews didn't fill me with joy, but I was perfectly happy with my stay and thought it was worth writing a review to let people know. The staff are slightly variable but mostly VERY helpful and speak excellent english. Wifi is not included but a reasonable RM30 a day.... More

Thank you for your feedback. I am delighted to note that you were impressed with our services and we had made "this trip something to remember". We certainly look forward to welcoming you back every year (or more than once a year) in the near future. Wishing you Safe Travels. Sincerely, Pauline Gan More

Kennyahm

Sandakan, Sabah, Malaysia

33 reviews

33 hotel reviews

Reviews in 15 cities

18 helpful votes

“Nice Bed but the Carpet Need to be Change”

Reviewed 28 February 2013

Room: The room are quite large with LCD TV. I love the bed and the sheets.. it just to comfortable. I can;t barely to wake up for the comfortable sleep I had. BTW, the room carpet should be change. I end up scratching my leg whenever i step on your carpet as the carpet looks dirty and also had some... More

See 9 more reviews by Kennyahm for Kuala Lumpur

Thank you for sharing your recent stay experience.I am delighted to note that we have lived up to your expectations in most areas of the hotel and that you had a good experience during your stay. However, I would like to apologize for the inconvenienced you had encountered with getting the light bulb changed at the work table. I have... More

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Vistana Hotel Kuala Lumpur Reviews

Vistana Hotel Kuala Lumpur

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