We booked a room here for 2 nights in January based on their website. When we arrived I was appalled at the state of the room. It was like a flea pit. The beds had tired old blankets on them and the rooms smelled musty. There was no air con. We complained as the hotel did not resemble their website...
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Dear JenFromTheBlock,
Greetings from Citin Pudu, Kuala Lumpur.
We are sincerely sorry that your visit did not reflect the high standards that we set for our hotel. Our goal is to always exceed our guests’ expectations. We value your comments and we will take whatever steps we can to correct the problem.
I invite you to contact me at the...
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Book this reading the Trip Advisor ratings. It was only when we got therer that we realised that the rook provied could in now way fit the four of us (wife, two young boys and I). I was surprised that the hotel even allowed me to book for four people in one room. Its a very good backpacker place and...
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room is clean.hotel location is convenient for travellers.howevever i didn't see any cctv at the corridor,no drinking water in the room......during my check in time the staff is good in hustling and service.....housekeeping should double check the room b4 releasing the room coz the towel that i'm getting during my stay is really bad.......
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Dear Aris Faizal i,
Greetings from Citin Pudu,
Firstly, thank you for tagging us in your trip list to Kuala Lumpur.
Your feedback is important to us to build and improve our service & product.
Happy that you were pleased with our room cleanliness, service delivered by our Front Office staffs and definitely with our strategic location which is easily...
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I've been stay there on 1-12 feb 2012. its so easy to reach the places of interests : Petaling Streer, Pasar seni, Bukit Bintang, Berjaya Times square, and so on. And the important thing is its located opposite the Pudu Central Bus station, its a intercity and inter-country. Also a walk distance to KL Central Train Station. And the hotel...
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Dear Vivi_12230
Greetings from Citin Pudu,
Thank you choosing Citin Pudu as your preferred accommodation in Kuala Lumpur.
All of us here in Citin Pudu glad that you had an enjoyable stay with us and appreciate your positive comments towards my associates. Customers Service with friendly attitude among guests is our day to day routine and it is must for...
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I live in this hotel from 8th to 10th February 2012.The counter staffs gave us good service at all.Very friendly and helpful service.The room is clean and tidy.But the air-cond still need improve.The wifi service is bad.Sometimes even I connect it,but the line is very slow.I can't open my facebook.The corridor don't have CCTV.It might be little bit danger for...
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Dear JyTeddy,
We are happy and pleased with your kind and positive feedback towards our service rendered to you during your recent stay with us. Service and guest experience is our main GOAL and PRIORITY here in Citin Pudu.
Partially, we regret that the Wi-fi connection were not up to your good standard, this is due to high usage and...
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we've been there for 4 nights. The room didn't have a fridge, but there was a safety box.
free wi-fi was available, but the quality descended in the corners of room (the best place in our room was in the bathroom!! ). The breakfast was quite mediocre, no variety but seemed fresh and clean. Good view of the twin towers...
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Dear BehnamBi
Greetings from Citin Pudu,
Thank you for choosing us as your preferred accommodation during your recent trip to KL.
We do appreciate all feedback as we are very focused on improving our service, and we wish to improve the experience for all guests. We have noted your concern with regards to our breakfast variety, Wi-Fi connection as well...
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I was absolutely horrified with the service and the condition of the room. My partner and I checked in over in mid December. Even though the room we booked was fully paid the hotel manager told us there was no room available for the weekend. When we did finally get the room just for the few nights before the weekend,...
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Dear ronaaye,
It pains the hearts of us here at Citin Pudu to learn of the less than fortunate experience you had here in Citin Pudu.
We apologized for the shortcomings in terms of handling your booking along with the service and products. Please be reassured that we are fully aware of the threat of this pest and we are...
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We have liaise with Cittin team to arrange a Marriage Proposal Surprise for my sister who went there on 31/12/11 with her bf. We request Cittin to help to decorate the room with Rose Petals for the Love Shape Bed, Small Candles to be place around the whole room, Balloons to be place around the room & 12pcs Rose Flower...
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Dear Huixin88,
It is such a pleasure to learn of your Citin Hotel experience here on TripAdvisor! We are certainly pleased to learn that you have thoroughly enjoyed the stay with us. The team and I are most grateful for your appreciation towards our effort in creating memorable hotel experiences.
Your kind words towards my team here has been extended...
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Dear Citin,
I actually went here once before and it was pretty good but i went again on 26th Dec and I am very appaled with the current service... very disappointing. I must say that the standard has dropped throughout the years. Here are the reasons why. And i hope you would take it into consideration and make the best...
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Dear Jan-nified,
We appreciate the loyalty that you have shown towards Citin Pudu by returning to our hotel. I thank you for choosing us as your choice of accommodation while you are here in Kuala Lumpur.
We apologize that the products, services and amenities of the rooms were not up to your standard. In terms of the service provided by...
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It was a leisure trip to KL with 3 buddies. The price of the hotel was good because I only paid SGD47.00 per night for a superior room plus daily breakfast. The the rooms need a major refurbishment.
One of the rooms that we booked had sub standard conditions such as the old plastic thermos flask, missing bed side table...
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Dear SHAIFULLAH,
We, Citin Pudu, are indeed fortunate to have been able to crossed paths with such an elaborate traveller like your valued self. The details in your travel review allows us to examine our products and service thoroughly from the beginning to the end. This will help us learn, experience, absorb and grow.
On behalf of Citin Pudu, I...
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230 Reviews
12 Reviews
