We have stayed here for 3 night and I can talk only high about this great hotel. Service is great, people smiling all the time and giving you attention whenever you need it. We had room with view to Petronas tower - you can see them only if you knee down in your room because you have wall in front... more

The good: - Great location just 5 min from the Petronas Towers and KLCC train station - Nice re-furbished rooms - Infinity pool facing the Twin Towers - Good breakfast The not so good - Unfriendly check in staff. Booked a package with some perks (Welcome drink, fruit basked etc.) I did not receive any of those and it took... more

Being a regular vistor to KL, I had not stayed at the Impiana KLCC previously, but being a last minute trip, and rates at the my normal stay hotel being very high, I thought - I will give it a go. WOW - the value for money was fantastic, apart from the girls at reception who were quite cold and... more

The first impression of the hotel facade is impressive, which contributed to the disappointment upon checking in. Firstly, the online special offer was misleading, leading me to pay double the amount I budget for. To compound the fact, the front desk personnel was rude when I queried about the difference. Part of the package also included a massage and again,... more

we just going for holiday and we are very pleased that how is the staff treat us very very great. The staff very admire and polite..the location and price very good for us and i really want to book this hotel again and hope the staff especially in the lobby staff and the infront were still there. they are really... more

Stayed 4 nights recently and found the hotel decent. Had trouble finding it at first as I did not come by Taxi but by monorail. Hotel is close to Raja Chulan monorail station but tucked behind buildings so had to ask several people directions. Is very close to KLCC Suria Shopping Centre about a 5min walk away. Currently, the Grand... more

So disappointed. Hotel surrounded by building site front and back. Front building site closed 1.30 am sat morning. Went up to swimming pool sunday morning for coffee - 25 minsfor coffee 2 arrive and guess what building site on the go... cranes and loads of noise. Subsequently found cochroaches in bedroom and very difficult to find an open area for... more

Very good location, just behind the twin towers. Staff was ok at check-in. The room was facing the back of the hotel,so not the best one. However the dark wodden floor gives a good impression. Not completely spotless cleaned, but overall more than acceptable. The price was really good, considering you are in the heart of KL, just few minutes... more

Stayed here for 2 nights in a standard room on the 14th floor. Room was clean and spacious with a stunning view of the petronas towers. The room had everything needed for a short stay - iron, board, desk, hairdryer, tv and a major plus was the free internet. Reception staff were pleasant but not overly welcoming, the best service... more