The hotel is in an excellent location close to Bukit Bintang, LRT station and The Pavillion Shopping Mall and Entertainment Centre. Although I am an Accor A-Club Silver Member the Check in process was very slow. The reception counter was congested by a group of tourist who hardly spoke any English and all the 3 staff of the hotel was... More

Stayed here for 2 nites...room included breakfast but nothing to shout about there...room is of good size, cosy and clean, so is the bathroom. Extra pillows can be found in the closet...no iron though thus need to ask the housekeeping for one...Requested a double bed as it was our anniversary but was given a twin bed instead. Luckily the beds... More

Great location central to Bukit Bintang and City Centre. The staff very very friendly and helpful. Only downside is the we booked a superior deluxe room which was very small and ordinary compared to other properties we have stayed in KL. More

Greet for all Travellers. I spent 5 days in this hotel. It was my first time in Malaysia in May 2009. The journey from KLIA by rented car was long. Except taxi, transport from the airport is complicated. The hotel is Novotel standard with adequate food, nothing exceptional. The Advantage is possibility to have car parking in the citi centre,... More

I am very sad to say that this hotel is representing Novotel Brand (Accor) but this property does not have anything that an Accor property should have, the service is very poor, no hospitality at all, at check in the girl was (Naurina) did not even bother to have an eye contact but busy with another colleague, the only thing... More