Stayed beginning of June after reading recommendations from Trip Advisor. I was actually even more impressed once I got there. Book online on their website 30 days before to get their best rate! The only thing I did not like was how they tried to rip me off once I checked in. I had already been charged online as that's... more

The hotel was very clean and the staff were always so happy to help with anything asked for. The pool is top notch with an excellent butler service on hand for your every possible need. I thought the gym was not up to standard and the equipment was often broken. The room had only one double bed when i asked... more

I love Tripadvisor! Last time I stayed in Manila, I had my business associates choose my hotel for me, and they chose the Heritage. I have to remember to choose my own hotels, every time! There wasn't anything necessarily wrong with the Heritage, it just rubbed me the wrong way with all the creepy people staying there, the outrageous prices... more

I stayed 3 nights at this hotel recently. The pluses were the jacuzzi in the room, the service generally and the location. The minuses were the mediocre food, small and limited lobby bar, lack of free internet access and the jaded look of the rooms. Given the relatively high prices charged, there is certainly room for improvement. more

Transferred to this hotel from G Hotel Manila by Waterfront just to enjoy a bit of opulance during our stay in Manila - stayed here for 7 nights. Had researched beforehand on TripAdvisor so our expectations were already quite high. From the moment that we stepped into the hotel through to check out and leaving our experience exceded expectations on... more

My daughter was staying in this hotel on a business trip and took ill She says that the staff were so good to her brining up green tea often as she was badly dehydrated I would like to thank all the staff for looking after her she says she was very ill and was worried about her health Thank you... more

This is the best hotel I have stayed in so far in Manila. The staff are very friendly, efficient and always eager to assist. The ambience and decor are nice. rooms are a decent size. Bed are comfortable (I loved the Pillow menus). Bathroom was spotless and tastefully decorated and the breakfast buffet was delicious with plenty to choose from.... more

We returned to the Pan Pacific manila after 2 years - it is still wonderful. Service is 5 star - rooms are large - clean - great bathrooms - some have water views but street views are quiet. It is a block form Robinson's mall and only 250 peso ride from the airport. You can walk to Intramuros. The local... more

The first reason why we chose Pan Pacific for our 15th wedding anniversary celebration is the good reviews on the net. We found that they are all correct. Ms. Che Basilonia -- the account manager-- was already very helpful even from the start. When we stayed there, we saw that butler system works because it makes their service customized to... more