Although the hotel looks fabulous from the street, there were problems that made my stay miserable. There was no standard of service, there was a lack of general upkeep/maintenance, roaches, and a feeling of lethargy/complacency from the staff. I think all of their problems could be solved with strong leadership focused on customer service and satisfaction. Otherwise I'm not going... more

The worse hotel service I've ever had...slow and inefficient. From front desk down to the security level is unsatisfactory and unprofessional. more

Were pleasantly surprised by the hotel. We payed about $50aus a night, with a bit of help from a philippino friend who did some bargaining for us and ended up in a deluxe room. Our experience was very much the opposite of most of the reviews here. WE found the rooms spacious and extremely clean and modern, and to us... more

We have just return from our trip in Philippines. We are not satisfied this hotel.The security guard was so stranged he has so many question. They said that we are stolled their hairdryer. more

We stayed at the Makati Palace Hotel for 3 nights. We paid £41.00 per nite for a double room and it says free breakfast but we were only given free breakfast for one person so my partner had to pay extra. The room was clean enough and they changed the sheets and towels everyday. Saw few cockroaches and the toilet... more

This place is awful. The place is old and the carpeting is filthy and worn out. The mattress in our room was old and worn out. Be prepared to be awakened by roosters crowing every morning about 3:30 am. When you walk out of the hotel you will have panhandlers, prostitues, and street vendors swarm you. Even little kids will... more

Book the room through their website which said that the standard room rate was $50.00. When I got to the hotel, turned out there were 18 of addition "plus plus" charges and that it would cost $86.00 for a non-smoking room. However, none of this was mentioned on the website and I was able to reserve a non-smoking room for... more

Hello Everybody! I would like to tell the whole world that i found a very perfect Hotel for my Family. We stayed here last June 2 until June 10, 2007. This was very relaxing stay for us, we can use the pool, the gym in a free cost. The Breakfast buffet was very perfect food for my son. So when... more

dont stay here. the shower doesnt drain the water fast enough so youre stuck showering with the bathtub full of water. the toilet got flooded when i stayed and it took them forever to come to fix it. and plus.........it took exactly 45 mins for them to check the room when i checked out...arrghh!!! if you dont believe this review... more