I called and booked 2 rooms at this location for Aug the 9th on the monday before my trip, did more research and found multiple bad reviews for this hotel and called to cancel the very next day....The people who are the booking agents for this hotel are wonderful people and very polite....I received my cancelation comfrimation numbers and made new reservations at another location that was more expensive but much much better quality. When I returned home from my trip I did my daily check of my bank account online to see that I was not only being charged for these rooms that were canceled but I was also being charged the Pre-Authorization fee.....so 4 payments were coming out of my account from a hotel that i didnt even stay at! When I called the booking agents they told me that they did show my cancelation and that I needed to call the actual location and speak to the manager to get my refund. I called the manager and he told me that the booking agency doesnt call them and tell them... more