I booked one night online prepaying with my AMEX card. The night I got to LaCopa Inn Alamo the assistant told me the charge wasn't made so I had to pay with another VISA card.
Back home checking my card invoices I noticed both charges, I paid twice for one night!
The nightmare began trying to get one of the charges back. The booking site tried to help, contacting the assistant about 3 or 4 times who told them she was going to take care of it. Then I called several times never reaching her, asking for her to call me back. I wrote directly to the La Copa site as well. So far, almost 1 year and nobody at La Copa has ever contacted me about that extra payment I made.
Luckily it was only one night, what if I had stayed for long. Sorry, but I won't book, stay or recommend a La Copa Inn hotel.
A shame since the hotel was good.
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