First the modem did not work and we had 3 rooms, none worked. front desk or (help desk) NEVER answered the phone when we tried to call them, always had to go up there and LOCATE someone when we needed something.
It took 20 minutes to get hot water to the showers.
And leaving out many other things the last was and hour before checkout time the key cards for the rooms all quit working, because the front desk did not know how to reset them from the last time change. Ever try to load your bags and having to keep your door from locking you out? NOT FUN...
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