We travel often due to my husband's job and have stayed in many hotels. When we called to reserve a room we were told of all the amenities such as wireless internet, laundry room, pool, queen size beds, continental breakfast and so on. Once we arrived we were told there were no down stairs room which we had asked reserved the day before due to my health issues. Once we paid for the room we were told there is a 100% no refund if we were not happy with our room or services. Mind you we were told after we paid not before we paid. Once we were in our room we found the wireless internet does not work properly it continuously logs off after a few minutes. The dryers did not work in the laundry room so we had to leave the hotel after my husband worked a 12 hour day just to do laundry. The beds are doubles not queens it seems as if they are not sure of the difference. The rooms are nice, the pool is in good shape, and the breakfast is okay but the amenities are not what they promise. I would... more