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Amarillo

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Holiday Inn Amarillo-I-40


Hotel class 3.0 of 5
1911 I-40 East at Ross/Osage Street, Amarillo, TX 79102
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Reviews you can trust

54% Do not recommend
3.0 of 5 stars 32 reviews
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All (32)
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1 of 5 stars
Albuquerque, NM
28 Nov 2009 | Trip type: Couples

I chose this hotel because it was located close to the freeway. This was important to me because I was getting in late at night and had to leave very early. This was a mistake. My room was located next to the game room and the door would not close. We heard the arcade games ALL NIGHT. After leaving, we... more

Management response from
Matthew Atchley, Manager

We appreciate your candid information, we always strive to provide excellent guest service. According to our records, you were charged a pet fee in error. As soon we were notified we immediately posted a credit on 11/27/09. We have confirmed with the credit card company that this has been posted to your account. Please contact the hotel for further information....

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5 of 5 stars
pampa tx
1 Nov 2009 | Trip type: Business

your people were so friendly and perfessional to me and my staff when we stayed here. The lady at the front desk (Sherry Davis) made us feel very welcomed she acted if she really enjoyed her job, it wasnt just a pay check. You really need to be apprecitve to these workers they are hard to find... I and my... more

Management response from
Matthew Atchley, Manager

Thank you so much for your kind words! She is really a great member of our staff, we are fortunate to have many people that love their loves and love working with guests to provide them with excellent guest service. Thank you! We look forward to hosting you and your company in the future!

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1 of 5 stars
mthomfd
15 Sep 2009 | Trip type: Business, Solo travel
1
person found this review helpful

I do not write hotel reviews typically, but this hotel was so bad that I felt compelled to warn others. I stayed at this hotel for a week on business. While this hotel appears to have been updated minimally on the exterior, it is one of the dirtiest, most outdated HI's I have ever stayed at. The front desk staff... more

Management response from
Matthew Atchley, Manager

We appreciate the feedback. As a management team new to the hotel we feel that you will now enjoy your stay should you stay with us in the future. We invite you to come back and see all the new changes, new culture, and the positive things that are happening with our new team members and complete change of management...

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1 of 5 stars
washington
22 Aug 2009 | Trip type: Business

It really takes something special for me to write a review while still staying at a hotel. This hotel is seriously rank. I checked in 1 hour ago and because I am traveling with 2 dogs, I am stuck here for the night. The first room I got had a non-functioning door handle and I got locked out twice before... more

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1 of 5 stars
Shallowater, TX
25 Jun 2009 | Trip type: Family

Awful hotel, horrible service, VERY VERY Rude, Not clean at all, we had a horrible experience. We were travelling with the Hoop 10 basketball teams and it was an awful experience. They billed our rooms wrong and totally overcharged EVERYONE in our group, and then wouldnt resolve it. And, housekeeping took my Chi Flat Iron!!! DO NOT stay in this... more

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5 of 5 stars
NJ
4 May 2009 | Trip type: Business, Solo travel
1
person found this review helpful

I stayed at this hotel for a business trip. I loved the cable tv channels, room service, and onsite Lounge. They offered a priority club reception with food and beverages several days during the week. This was perfect for a business trip with wireless Internet and a good work out facility onsite. The beds were comfortable and the shower had... more

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1 of 5 stars
bridgewater
1 May 2009 | Trip type: Business

Easy location and billboards direct you to this new building by airport. Upon entering with my business partner at 5:30 pm, the front desk person didn't acknowledge or talk to us until she finished her phone call for 15 minutes. THe phone call was with someone trying to book a room, and asking for a military discount. She spent the... more

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4 of 5 stars
Dallas TX
14 Mar 2009 | Trip type: Family
1
person found this review helpful

I am writing this at the hotel now. Very impressed with the staff. This is a good place for kids, with an indoor pool and arcade. They have a decent bar and the beds are comfortable. There are many places to eat in walking distance. It is somewhat dated, but they things that count are first rate. For those that... more

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5 of 5 stars
Upstate, NY
13 Mar 2009 | Trip type: Couples
1
person found this review helpful

Stayed few nites,excellent location,friendly staff,really comfortable matresses and most important ,perfectly CLEAN!! Pool area looked good but being mid winter we didn't go into the pool. more

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3 of 5 stars
Barrie, Ontario
21 Feb 2009 | Trip type: Business
2
people found this review helpful

Decent hotel, great staff. I heard it had a recent renovation, but parts were still a little dated. But hey, the lounge stayed open a little longer for us and the restaurant was convenient for morning breeakfast. more

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Holiday Inn Amarillo-I-40 Also Known As

  • Holiday Inn Amarillo
  • Amarillo Holiday Inn
Address: 1911 I-40 East at Ross/Osage Street, Amarillo, TX 79102