We only stayed here while passing by, but couldn't get out of there soon enough. Room smelled like death, sheets so old you could see through them, pillows very thin, and a gap of about an inch and a half between bottom of door and floor, I'm sure that's how all the bugs get in. We placed a rolled up...
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Dear Guest-
We always like to get feedback from our guests and appreciate it if brought to the front desk while they are still at the hotel so that we can attempt to providing a quick and instant solution. I am surprised by your comments as we just finished renovating all of our rooms. If you would have called the...
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There was a cobweb in one corner, some strange discoloration on the walls--but if you're coming here just to crash it doesn't matter. If you keep the room minimally lit it's fine. I've had better at this price, and I've had worse (MUCH worse).
Oh--the trash from the previous guest was left. At least the sheets were clean.
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Dear Valued Guest-
Thank you for your stay with us and for your feedback. We appreciate the fact that you liked our service, location of our hotel and value you received. Your feedback on cleanliness is also extremely important to us as we use it to coach our employee teams involved. We definitely hope to deliver even better service to...
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Roaches in the bath room! No internet access in the room, only internet access is in the lobby. Breakfast closed at 9am, not regular 10am. Front desk manager has no smiling face and was nasty! When you check in, read everything posted on the front desk counter. Ask everything clearly before you book this hotel!
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Dear JulieZhu-
Thank you for your feedback. As we just taken over this project, we began renovations, and coaching employee teams in an effort to better serve our guests. Our current published breakfast session closes at 9 a.m. daily. However, we constantly make changes to based upon our customer feedback such as yours. I apologize for any inconvenience you might...
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Not only were there were dog crapolla stains on the carpet, but there were dead cockroaches in the bathroom. The linens were torn, and there was debris in almost every corner of the room. They must be hiring local illegal immigrants to clean the place up, as it seemed as If I was staying in a 3rd World Country.
I...
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Dear Wes U-
Thank you for posting your feedback on tripadvisor. I apologize for any inconveninece you might have experienced while you were with us. I assure you that you will see significant improvements being done, as this hotel changed management just a few months before this year. Hope to see again soon to experience these changes and upgrades.
Sincerely,
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In contrast to some of the other reviews, we found this place mostly exceeded expectations.
Pluses:
-Free hot breakfast: eggs, sausage, biscuits & gravy, cereal. Granted the eggs & sausage were the microwavable kind, but it was still a pleasant surprise. Not many motels in this price range offer a hot breakfast.
-Nice spacious lobby is a change from most...
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Dear PeterPiper1-
Thank you very much for taking the time and give us feedback about our property and our services. Please be assured that your comments are very well received and will be used in coaching our employee teams. Perhaps you will notice a difference next time you are with us. Thank you again for your feedback and look forward...
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Booked last minute on discounthotels.com based mostly on the price. Arrived and was checked in quote quickly. Opened room only to find lights on, tv on and bed unmade, room was already occupied. Traveling companion went to from desk to let clerk know. Was reassigned a new room, promptly opened new room door to find yet again that room was...
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Dear Valued Guest Ariellabe...
Thank you for taking the time and providing feedback regarding your experiences at our property. Feedback such as yours is seriously taken into account and is helpful in our employee coaching. Please accept my sincere apologies for the inconvenience you have had while you were with us. I assure you that if we were given another...
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I had to go ask for toilet paper since none was in the room. I had to go back later to get towels since none were in the room. I should have gone back later to ask for soap since none was in the room. The sink drain was barely functional. Otherwise it was OK, but not a hotel that...
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Dear Valued Guest-
Thank you for the feedback through this posting about our hotel. While we continue to coach our employee teams and upgrade our services, I apologize any inconvenience you might have experienced. Hope to be of service to you again.
Sincerely,
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Coming home from Colorado, we had to find a hotel in Amarillo. I have to say that check in was the only good thing about this place. Friendly and fast. Everything else was dirty and scary. There are roaches crawling around outside. Other types of bugs inside. Scary people who seem to be living there smoking on the stairs. Wi...
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Dear Valued Guest-
Thank you for sharing your feedback through this posting. I apologize for the inconvenience you might have experienced. Please be assured your feedback is extremely important to us as we make adjustments to our services. While I am glad to hear about your checkin experiences, I must let you know that we have just acquired this project...
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I'm not unusually picky with hotels. But this one was really horrible! I had to wait about 20 minutes before I was checked in. I got a room with two doubles. RIght before I was going to sleep I saw that the sheets had yellowish stains. The receptionist was not helpful! They were also missing tissue papers! They provide less...
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Check-in was the only thing that was good at this location!
The bathroom had 3 dead/dying bugs in it and the caulking in the corners was dirty or rusty looking (I didn't want to look too closely!) SEE PHOTO.
The bathroom light switch is located inside the shower curtain!! Is that code?? SEE PHOTO
The room hadn't been vacuumed in...
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105 Reviews
