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Hampton Inn Austin - Arboretum Northwest

2.5 of 5
3908 West Braker Lane, Austin, TX 78759
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Hampton Inn Austin - Arboretum Northwest
Ranked #3 of 179 hotels in Austin
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254 reviews from our community

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Date Rating
Dallas, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 16 May 2013 NEW via mobile

It is hard to understand the positive reviews. Other than a modest rate, nothing recommends this facility, which is badly in need of refurbishment. I spent two nights listening to people up and down the hall. Housekeeping tries to keep the rooms clean and the staff does a nice job, but there are many alternatives in Austin that are similarly... More

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AUSNWManager, Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review
18 May 2013

Hi NJGIT, While I appreciate you taking the time to share your experience, I am sorry to hear you didn't enjoy your stay. Our hotel has been up for over a decade but our property went through a major renovation about 3 years ago and we updated all public areas including guest rooms. We appreciate your bussiness and your feedback... More

1 review
5 of 5 stars Reviewed 14 May 2013 via mobile

From pulling in to the front entry with great landscaping to the welcoming at front desk by Rose we were off to a great start. The lobby is upscale safe feeling and is comfortable. Now the complimentary awesom breakfast is just too much. Breakfast is hot and cold great choices presentation was great food was fresh and staff is constantly... More

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AUSNWManager, Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review
16 May 2013

Hi Tanya122!!! Thank you so much for sharing your experience with us!! I'm THRILLED to see that your stay was so perfect and that our staff took such great care of you! I hope that we get the chance to see you again real soon! More

A TripAdvisor Member
5 of 5 stars Reviewed 9 May 2013

The hotel is nice, the beds are so comfortable. But that's not the main reason we stay here. Eric is the main reason we've been coming back when we're in Austin. We tried it because I had heard the beds were amazing and I don't sleep well when we travel. They were very good beds but it can be pricey... More

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Review collected in partnership with Hampton

AUSNWManager, Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review
16 May 2013

Greetings!!! Thank you SO much for you kinds words about our Night Auditor Eric! It was such a pleasure to read about how he took such great care of you when you come to town! Eric is one of our newer employees and we knew he'd do well! Thank you for sharing your experience and for sharing it on Trip... More

Gatesville, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 30 April 2013

When we arrived we had a very relaxed, uncomplicated check in. The staff at the front desk were very nice. The room was very clean and comfortable. Everything about the hotel was clean and well kept. The grounds around the hotel were amazing. There is a hiking trail close by with bench seating. It is conveniently located close to restaurants,... More

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See 3 more reviews by Theresa K for Austin
AUSNWManager, Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review
3 May 2013

Hi Theresa K! Thank you so much for taking the time to submit a review! I'm so happy to hear that your stay was so positive and that you enjoyed your time here! I hope we have the pleasure of welcoming you back in the future! More

Dallas, Texas
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 30 April 2013

We paid a hefty room rate since we stayed during SXSW. Fortunately though, it was a great stay. We had 5 rooms reserved here and everyone was satisfied. The breakfast at Hampton is always wonderful. Fresh fruit, waffles of course in the shape of Texas.

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AUSNWManager, Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review
30 April 2013

Hi Diva-Driver! Thank you for taking the time to share your experience during your visit for SXSW! And even though we had higher rates I'm so happy to hear that we met/exceeded your expectations! I hope we have the chance to see you again real soon! More

2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 28 April 2013 via mobile

Front desk is so sweet and goes above and beyond to meet your needs! What a welcoming complementary breakfast as well! We woke up expecting usual donuts and cereal but oh no! We got to make Texas shaped waffles with fresh fruit and healthy choices as well as biscuits and gravy eggs and just everything! What a great Austin Texas... More

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AUSNWManager, Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review
30 April 2013

Hi Ashleya42567! Wow, Thank you so much for posting your experience on T.Advisor! Sounds like you had a really great stay with us and that our staff took really great care of you! We LOVE our Texas shape waffles and I'm so glad you like them! We try to stand apart from the "usual" Hampton stay experience and I'm happy... More

El Paso, United States
1 review
5 of 5 stars Reviewed 25 April 2013

Great breakfast, room and staff. Dog friendly! Convenient and central location. Restautants very close by, you could walk to several. Two malls about 5 minutes from the hotel. Room was clean and comfortable. Breakfast is great, some items changed everyday so you don't have to eat the same thing everyday. Nice pool and area in back of the hotel for... More

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Review collected in partnership with Hampton

AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review
27 April 2013

Hi Milly N! Thank you so much for sharing your experience with future travelers and for letting us know how your stay was! I'm so happy to hear that you had a good stay with us and hope that we see you again in the future! More

Nashville
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 22 April 2013

Enthusiastic & friendly staff greeted me upon arrival on Monday & offered a glass of wine (nice touch, which I gladly accepted). Customer service: Made sure I received a room w/a fridge as requested. Really seemed concerned with making my stay the best..."A+" Breakfast: Fresh waffles if you want plus lots of cereal, fruit & pastries. "A" Room: Very nice... More

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AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review
23 April 2013

Hello bsimpg3! First and foremost, I must thank you for taking the time to submit such a thorough and well thought out review. Our guest feedback is so important to us, as it lets us know how we're doing, and what areas we could improve upon. We take the time to hire and train our team members who truly show... More

MN
Top Contributor
51 reviews 51 reviews
46 hotel reviews
Reviews in 39 cities Reviews in 39 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 19 April 2013

Very friendly staff greeted my team on our arrival. Arrived on a Wednesday just in time for a glass of wine and snacks in the lobby hosted by another friendly staff member! It's nice to stay someplace on business that do what they can to add a little lighthearted humor into a day on the road away from your family!... More

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AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review
20 April 2013

Hi idontlikechina!!! Thank you so much for your rave review!!! We love hearing that our staff takes such great care of our guests! And I'm so glad you made it in time for our Wine Down Wednesday event. So you know in the future, we off a Wine Happy Hour every Monday evening and Wednesday evening in our hotel lobby!... More

Far West Texas, United States
1 review
5 of 5 stars Reviewed 17 April 2013

This was one of those times that all the best reviews about a property are actually true! Polite, kind and caring staff, extra clean facility, quiet... our desk clerk made sure to find us a quiet spot on an upper floor, the result: Better night's sleep than even at home! Breakfast offered plenty of (healthy) choices and coffee was spot... More

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Review collected in partnership with Hampton

AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review
20 April 2013

Hello Hampton Traveler! Thank you so much for sharing your experience with other future travelers! I'm SO happy to hear that our amazing staff took such great care of you and was able to provide you with a quiet room! Since you're a regular guest of ours, we can't wait to welcome you back! More

 
 
 
 
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Additional Information about Hampton Inn Austin - Arboretum Northwest

Also Known As:
Hampton Inn Austin - Arboretum Northwest Hotel Austin
Hampton Inn Austin - Arboretum Northwest Hotel
Hampton Inn Austin
Hampton Inn Arboretum Northwest
Austin Hampton Inn
Hampton Inn Austin - Arboretum Northwest Texas
Address: 3908 West Braker Lane, Austin, TX 78759
Phone Number:
Region: United States > Texas > Austin
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Austin
#4 Family Hotels in Austin
#4 Onsen Hotels in Austin
Price Range: ££
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Our Austin Arboretum hotel offers easy access to shopping and dining at The Domain and is only a quick drive to downtown Austin attractions. We offer free WiFi and complimentary breakfast to make you feel right at home. Visit our Hampton Inn Austin-NW/Arboretum hotel and soak in the Austin atmosphere today! ... more   less 
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Hampton Inn Austin - Arboretum Northwest
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