I appreciate you taking the time to write such a glowing review about our hotel. I truly appreciate your positive and thoughtful comments regarding the hotel staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More

I appreciate you taking the time to write such a fantastic review. It's great to hear that you enjoyed your stay, the staff and the area! Our job is to provide all guests "with a home away from home" while visiting Austin, and I am glad to hear we did. Again, thank you for sharing your experience with us. Thank... More

Thank you for your great review of our property. It's great to hear that you felt the staff made Crossland special. The best part of our job is providing all of our guests with a "home away from home" experience, and it sounds like we were able to accomplish that. Thank you again for sharing your experience with us. We... More

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience... More

Becky - Thank you for providing feedback about your stay at our hotel. I apologize that we were unable to accommodate your request for a handicap accessible room. Unfortunately, as we mentioned upon check-in, guests with prior reservations were already occupying all of these room types. I am truly saddened to know that because of this you did not enjoy... More

Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I will be sure to pass along your kind words about Liz and... More

I recently received a copy of your review, and wanted to take a moment to apologize. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is why our... More