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HYATT house Austin / Arboretum

3.0 of 5
10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum) (Northwest Austin)
Hotel amenities
HYATT house Austin / Arboretum
Ranked #31 of 179 hotels in Austin
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98 reviews from our community

    Trip type
Traveller rating
    51
    30
    12
    2
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Date Rating
Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 18 May 2013 NEW

I travel quite a lot. This place was great from the time we stepped in the door. The girl at the reception was extremely helpful and friendly. This is a place that hasn't forgotten what customer service is about. An oasis if professionalism.

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review
20 May 2013

Thank you for taking time to review our hotel on Trip Advisor. I appreciate the wonderful comments regarding the customer service you received. We pride ourselves in our quest to be the cleanest and friendliest hotel. I will ensure your comments are posted for all of our team members to review as it is through positive reinforement that we continue... More

Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 15 April 2013

Great experience, awesome location. The staff was helpful and courteous, and I felt safe. Pets are allowed but do not list the cost on their website, so I had sticker shock at checkout. Their room service company, Order Inn, has some delicious food, too. Overall, it was a great hotel and I will go back.

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See 2 more reviews by brentripper for Austin
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review
27 April 2013

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see you enjoyed your stay and have already posted your comments on our "Brag Board" for our team members to enjoy. Positive reinforcement goes a long way in our quest to be the cleanest and friendliest hotel. Thank you for your feedback regarding the... More

Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 5 April 2013

The hotel personnel is super friendly and the rooms are clean and quite. A full breakfast is served in the morning which helps to start the day positively. The hotel has quick access to major throufares in the capital city. Very convenient!

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bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review
27 April 2013

Thank you for taking the time to provide a review of our hotel on Trip Advisor. I am happy to see you enjoyed your stay and appreciate the positive comments regarding the service you received. I have already posted your comments for the team members to review as positive feedback assist us in reinforcing positive service. We look forward to... More

Corpus Christi, Texas
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 14 March 2013

Hotel was nice and updated. The room was big with a couch and small fridge. The beds were comfortable and it was quite. The breakfast in the morning was pretty impressive for a complimentary breakfast. My only complaint was hat they make it should like they have a restaurant, but it is really more like a deli where you can... More

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See 9 more reviews by Sara P for Austin
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review
25 March 2013

Thank you for taking time to review our hotel on Trip Advisor. I was excited to read your review with such a positive title "Great Hotel". I was happy to see you enjoyed your stay at our hotel. Your positive feedback will go a long way in ensuring we continue to provide the level of service our guests expect. Thank... More

Rochester, Minnesota
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 11 March 2013

This place gets great reviews but it is just not my style. The property has a few buildings some of which are separate from the reception/lobby area. This can be inconvenient when, as in my case, it was raining and you need to print a boarding pass or get breakfast before work. The room I had was not well cared... More

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See 3 more reviews by Oenophile99 for Austin
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review
25 March 2013

Thank you for taking time to provide a review of your stay with us on Trip Advisor. I am sorry to hear that our hotel is not your style and apologize for the condition of your room upon your arrival. I sincerely appreciate the feedback you provided as it will assist us in ensuring a clean, comfortable stay for our... More

Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 28 February 2013 via mobile

Was travelling for business and stayed here on the recommendation of Trip Advisor. Wasn't let down. Nice clean and comfortable rooms, friendly service. My TV wasn't working and whilst I was out they fixed it and left a note saying I hoped all was ask. Would recommend if you're ever visiting Austin.

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bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review
25 March 2013

Thank you for taking time to review our hotel on Trip Advisor. I was happy to see you enjoyed your stay to include the service provided by our associates as it is our goal to provide "Authentic Hospitality". Your positive feedback will be shared with the team as it is through positive reinforcement that we continue to grow. I look... More

Houston, Texas
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 21 February 2013

We are very familiar with the Austin area since we go multiple times a year. We usually stay in the downtown area but this time we needed a hotel near the Eddie V's at Arboretum for a family gathering. This place was just amazing! I don't think I have ever experienced the comfort of a hotel like this place did.... More

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See 6 more reviews by cbese for Austin
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review
25 March 2013

Thank you for taking time to review our hotel on Trip Advisor. It is always our goal to provide our guests with a memorable experience and I am happy to see the your experience was "Wonderful" and "Amazing". Your positive feedback will be shared with the team and certainly goes a long way in ensuring we continue to move forward... More

Orange, Texas
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 18 February 2013

This is an older property, but has very large rooms with kitchens , living room etc. Good location near mall shopping between 183 and Mopac. clean , good staff. If you need room and don't care about the latest fad a good place to stay.

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See 8 more reviews by orangetiger10 for Austin
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review
25 March 2013

Thank you for taking time to review our hotel on Trip Advisor. I was happy to see you enjoyed your stay and appreciate the feedback provided. We strive to provide our guests with an experience of Authentic Hospitality where our guests feel valued. We look forward to your return to the Hyatt house Austin Arboretum in the future. In the... More

Dayton
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 7 February 2013

The rooms are spacious, elegant, clean and roomy. Staff are knowledgeable, professional and attentive. Hotel is in close proximity to major shopping (DSW, Chicos, Dillards, Coldwater Creek) and a plethra of restaurants. Daily happy hour with great food and drinks. I could of moved in OK!

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review
10 February 2013

Dear Gwen17Dayton, Thank you for choosing the Hyatt house Austin Arboretum and taking the time to review our hotel on Trip Advisor. I sincerely appreciate the positive feedback regarding not only the rooms but also the service you received from our team. I will certainly pass along your kind comments which assist us in continuing to moving forward doing what... More

Texas
Top Contributor
55 reviews 55 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 23 January 2013

We spent three nights at the Hyatt House in Austin over the weekend. This was a huge surprise. The receptionist was knowledgeable and efficient. She quickly gave us the room we needed. When we entered the room, we could not have been more pleasantly surprised. It was nicely size; plenty of room. We did not expect such a well appointed... More

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bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review
10 February 2013

Dear HappyHackerNo1, It is nice to see the subject read "What a Pleasant Surprise". We stive to provide "Authentic Hospitality" as well provide a place where our guests feel like a welcome resident. I am happy to see that you enjoyed your stay and we look forward to your return. In the Spirit to Serve, Bryan Heintz General Manager More

 
 
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Additional Information about HYATT house Austin / Arboretum

Also Known As:
Hyatt Summerfield Suites Austin / Arboretum Hotel Austin
Hyatt Summerfield Suites Austin / Arboretum Hotel
Hyatt Summerfield Suites Austin
HYATT House Austin / Arboretum Texas
Address: 10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum)
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool
Hotel Style:
#25 Family Hotels in Austin
Price Range: ££
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Hyatt house Austin/Arboretum is located in the upscale Arboretum area of Austin Texas. In addition to the Arboretum shops, several other shopping centers are nearby including the Simon® Domain Mall, The Gateway Mall, Lakeline Mall, and Highland and Barton Creek Square Mall. Round Rock Outlet mall is 12 miles north or the outlet malls of San Marcos are just a quick 45 miles to the south. For the business traveler, our northwest Austin location is conveniently located near the JJ Pickle UT Research Center, IBM, Emerson, Apple, Microsoft, Agilent, Flextronics, Oracle, G-Tech, Cadence Design, Intel, Freescale, Banc Vue, Motorola and Texas Instruments. The downtown Austin live music scene is just 10 miles from the Arboretum hotel as is the main campus of the University of Texas, Texas State Capital, LBJ Library as well as the 6th street entertainment district. ... more   less 
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HYATT house Austin / Arboretum
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