I usually write good reviews but not this time! This hotel was old, run down and tacky! The elevator (1) was slow and small. The excercise room was tiny, the indoor pool was freezing and the hot tub was not hot! The room was shabby, and the tv was circa 1970! The good things were that there was HBO, and... More

The overall hotel was outdated, and awful. It was not a good deal for the money you payed. They need to worry less about investing in flat screen TVs and more into repair and maintnince. Don't waste your money!

When the description says "behind the Shell station" they mean literally backing up to the Shell gas station and convenience store! We brought our high school sports team here because the race at Circuit of the Americas had raised the rates at the airport hotels where we usually stay (see Holiday Inn Express Austin Airport). The place was adequate, not... More

This hotel we booked 6 months in advance because of price, as all hotels in Austin sold out for the 3 days of this weekend because of lots of major events going on. Located in a business park area of I-35 and Ben White Blvd East. Ben White Blvd E/W are access roads up to the airport. Roads are very... More

One of the older Comfort Suites in need of updating everything was tired from hall carpeting to room carpeting the floor of our room had balls of thread & dirt that had not been swept up from previous occupant...bathroom was tiny & had not been upgraded for years...seat of WC was loose. Not a pleasant experience would not go back.... More

Once I stepped foot inside room, I soon realized why it is worth to pay MORE for a nice hotel. vs going the cheap route to Comfort Suites, specifically this location. Room was not ready until after 4 pm, I was told at 2:30pm day of check it that it would be ready by 3pm. Manager of hotel is rude,... More

This property is really not what I expected for the price or the Comfort Suites name. It is aged and maintenance needs to step it up. Bathroom fan doesn't work, toilet runs, shower drips at wall and is ruining the wall, TV reception is poor and ABC, NBC, CBS not on the TV at all. That said, the bed was... More

I was able to get a great room rate here, and was excited as I know Comfort Suites and Comfort Inns are typically very nice and clean (although usually dated). I was wrong. The entire exterior of the hotel needs to meet a power washer! There were bird feces along the sidewalks on the ends of the building near the... More

We stayed at this hotel over Father's Day weekend, mainly due to its location (proximity to Ben White and Interstate 35) and the Comfort Suites name that we have come to rely on for quality. I do not know when I have been more disappointed in a hotel. STRIKE ONE - LOCATION: First, the location is in a high traffic... More