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North Austin Plaza Hotel and Suites


Hotel class 2.0 of 5
6911 Interstate Highway 35 North, Austin, TX 78752
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Reviews you can trust

50% Recommend
3.0 of 5 stars 64 reviews
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By trip type
All (64)
[ Date ] [ Rating ]
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5 of 5 stars
Houston
26 Sep 2009 | Trip type: Solo travel

This came highly rated when I did a quick search online, and it was really a great experience. The staff was friendly and courteous and gave me a call after I arrived at my room to make sure everything was satisfactory. The room I stayed in was clean and orderly, and for $47 (the price of the refurbished room- it's... more

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1 of 5 stars
Illinois
25 Sep 2009 | Trip type: Couples

We can't stay at this hotel and have been trying to cancel. If you book online, they tell you that you must cancel online. They claimed they sent us a confirming email with cancellation number if necessary, but we never received this email. We mostly only get automated phones, and the North Austin Hotel and Suites give us only numbers... more

Management response from
Richard Daniels, Marketing Director

Canceling reservations can be a challenge when you book through a third party site like Expedia, Orbitz, etc.. The hotel cannot cancel your reservation through those sites, since you actually book your reservation and pay them. If you book directly through our hotel, a simple phone call takes care of canceling the reservation in a minute. We understand that it...

What a deal!
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5 of 5 stars
houston
28 Aug 2009 | Trip type: Business

You can't beat the price for it's location. This is my 4th visit for one week stretches. Hotel manager and staff are professional, super friendly, and down to earth. They will ensure you have a comfortable stay. I travel frequently and after a while most hotel/motels look and smell the same except for, of course, the new hotel/motels which you... more

great place
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5 of 5 stars
florida
20 Aug 2009 | Trip type: Business

I have stayed here a lot over the last year and i am still here.the grounds are great .the pool is always clean.my room is just what i like it is cool and clean.the house keeping staff always take good care of us and they really good with the details.the guest service employees are doing a good job and they... more

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2 of 5 stars
Raleigh
19 Aug 2009 | Trip type: Business, Solo travel

I booked this hotel for one night and then read the reviews. So I was prepared for the worst. The worst didn't happen. But what I saw was a hotel with an ownership problem. Either the owners do not have the cash to update the hotel properly or they have resigned themselves to watching the property decline. And the guests... more

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5 of 5 stars
San Antonio, TX
17 Aug 2009 | Trip type: Couples

The place was easy to find, very clean everything in the room worked properly: iron, ironing board, t.v., microwave, refridgerator. Office staff was very friendly and accomidating. All in all the best value for your money, I've been some other places that were more expensive and very trashy loud people out side this was not like that at all. I... more

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1 of 5 stars
dallas
27 Jul 2009 | Trip type: Family

This is not a place you want to stay! Hotel staff has no control over the property. There is No security. Crowds gather in parking lot as early as 9pm with the music so loud it rattled the windows. Called office starting at 11pm, called 3 times. Then at 2am I made a appearance at the office. Still nothing was... more

Management response from
Waryas, Karen Waryas- Manager

Thank you for your feedback. I apologize that you found yourself in this situation. It is certainly not indicative of our normal hotel guest experience. Unfortunately we had our fire alarm vandalized by some guests, which created this incident. The police and fire department did respond to the scene and there were no reports of gunfire. Again I would love...

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2 of 5 stars
San Diego, CA
27 Jul 2009 | Trip type: Friends getaway

We stayed at the North Austin Plaza Hotel while on a road trip. The location was great, it was only a 10 dollar cab ride into the city. We were given an un-renovated room and it was very shabby. The door handle didn't work the correct way, you had to lift it up with some force and then push the... more

Management response from
Waryas, Karen Waryas-Manager

I appreciate your time to write to us about your stay. I am sorry that you did not have the opportunity to stay in one of our renovated rooms. I’m positive you would have been impressed. We are working constantly to update our hotel. Hopefully soon we will have another opportunity to welcome you back.

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3 of 5 stars
San Quinten:), TX
15 Jul 2009 | Trip type: Business, Solo travel

Over all yes i very much enjoyed my stay based on price alone! I do allot of travelling and being an audio engineer student it is great to find a place a musician can afford. You will be seeing allot more of me in months to come F.Y.I. I am a student under Grammy Award Winning teachers: Marius Perron III... more

Management response from
Waryas, Karen Waryas, Manager

We are glad you enjoyed your stay with us and we will continue to work to keep our hotel a great place to stay and secure. We look forward to welcoming you again.

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1 of 5 stars
Arizona
12 Jul 2009 | Trip type: Business
1/1 found this review helpful

The room we stayed in was dirty, it smelled, and had foul words written on the bath room door that would make a sailor blush. The front desk attendant was rude, and didn't much seem as if she wanted to do her job from check-in to check-out. When we asked if there were any cleaner rooms she assured us she... more

Management response from
Waryas, Karen Waryas-Manager

I am sorry we were not able to fulfill your expectations, and thank you for sharing your experience with us. We look for opportunities to always improve our service and our facility. Your concerns will be taken into consideration and we would love the opportunity to restore your faith in our services and our hotel.

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North Austin Plaza Hotel and Suites Also Known As

  • North Austin Plaza Hotel
Address: 6911 Interstate Highway 35 North, Austin, TX 78752
Austin hotels North Austin Plaza Hotel and Suites
3.0/5.0
64