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Extended Stay America - Austin - Arboretum - North Hotel Reviews, Texas

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Extended Stay America - Austin - Arboretum - North

2.5 of 5
2700 Gracy Farms Lane, Austin, TX 78758
Hotel amenities
Extended Stay America - Austin - Arboretum - North
13 traveller photos
Ranked #102 of 179 hotels in Austin
3.5 of 5 stars 44 Reviews
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44 reviews from our community

    Trip type
Traveller rating
    15
    11
    3
    7
    8
Date Rating
Austin, Texas
1 review
“A Very Cute Boutique Feel”
4 of 5 stars Reviewed 13 May 2013

Overall, I would recommend this place for a short or extended stay. Customer service is everything, so if something does go wrong or is not to your satisfaction, you want to stay where people are willing to make it right. That's what you get at this location-people willing to make your stay as pleasant as is within their control. While... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review
15 May 2013

Ava - I appreciate you taking the time to write such a wonderful review. I'm so pleased to hear that your stay was comfortable and that we were able to provide you with a "home away from home" experience. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in... More

1 review
1 helpful vote 1 helpful vote
“Ghetto, musty, humid”
1 of 5 stars Reviewed 25 April 2013 via mobile

I came together Austin TX today and when I walked into the hotel room today it was musty., damp and the ffurniture was dingy. The residents were scary and the hallways reek of cigarettes. I walked right back out and canceled my reservation. That ladies on staff are very friendly but I'm sorry I couldn't do it. I was mislead... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review
29 April 2013

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the condition of your room and the hallways as well as the odor which lingered is truly regrettable. We are very sorry for your experience. To prevent this from happening again, my team is taking the time to make... More

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Plano, TX
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Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Find a different hotel if you are used to a little more quality.”
1 of 5 stars Reviewed 14 March 2013

The furniture in this room looked like it came from a garage sale and the couch was dirty. We were told the bed was a queen sized bed but it was a full and my husband and I woke up both mornings and agreed we would have slept better on the floor. The bathroom floor had hair that did not... More

Was this review helpful? Yes 1
RDOAustin, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review
18 March 2013

Thank you for taking the time to review your recent stay at Extended Stay America Austin - Arboretum - North. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Please know that we have strict quality control standards that are meant to prevent... More

Troup, Texas
Reviewer
3 reviews 3 reviews
“Great Customer Service”
5 of 5 stars Reviewed 9 March 2013

I was in Austin for on business and had an unexpected overnight stay. Monica and the staff went out of their way to get me into a room during the week of the formula 1 car race at an outstanding rate when everyone else in town was turning me down or wanted extra for a room. The room was great... More

Was this review helpful? Yes
See 2 more reviews by Nate P for Austin
RDOAustin, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review
13 March 2013

Thank you so very much for your glowing review of Extended Stay America - Austin - Arboretum - North. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended... More

Kenosha, Wisconsin, United States
1 review
1 helpful vote 1 helpful vote
“Last Minute Visit, Inexpensive, Great Location & Great Staff”
4 of 5 stars Reviewed 24 February 2013

I'm late with my review from October 17-20th 2012. My trip was last minute & the night I arrived in Austin, I found out most hotels were booked for some sort of event. Learned of Extended Stay America by chance while surfing the internet. This location is conveniently situated near the hospital, within a safe neighborhood, with cute food locations... More

Was this review helpful? Yes 1
RDOAustin, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review
28 February 2013

I recently received a copy of your review of the Extended Stay America Austin - Arboretum - North. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. Given how hard... More

1 review
“THIS PLACE IS AMAZING!!!! ESPECIALLY MS. MONICA!”
5 of 5 stars Reviewed 19 February 2013 via mobile

If you are looking for a very clean comfortable "home like" setting this is the place....pet friendly...the rooms are very spacious with superior amenities! The staff here is great...from Monica at the front desk to the room attendants....all very helpful friendly and warm:-) My one month stay has turned into a two month stay....possibly longer because I LOVE IT HERE!

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review
20 February 2013

It was very kind of you to take the time to publish such a positive review of your stay at the Extended Stay America Austin - Arboretum - North. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing... More

San Antonio, TX
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Residents aren't very good”
2 of 5 stars Reviewed 17 February 2013

I stayed here for a running race when all the hotels near the race were booked solid. The area looks nice as it's right next to IBM and a business park. But the residents are a reason to stay away from here. The indoor hallway outside my room had a strong stench of smoke and now all my clothes smell... More

Was this review helpful? Yes
See 4 more reviews by KCelcius273 for Austin
RDOAustin, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review
19 February 2013

Thank you for taking the time to review your recent stay at Extended Stay America Austin - Arboretum - North. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. We know that our guests have multiple hotel choices, which is why we strive... More

Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Love Gracy Farms!!! Friendly Helpful Staff!”
4 of 5 stars Reviewed 9 February 2013

I have stayed at Extended Stay America on Gracy Farms 5-10 times in the past month while visiting Austin. Everytime has been a pleasant stay! We always book on Priceline to save money. On one occasion they upgraded us to a beautiful King suite for no extra charge. Very kind and understanding staff. Goods: 1. Nice Flatscreen Tvs 2. Updated... More

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review
11 February 2013

Thank you so very much for your glowing review of Extended Stay America Austin - Arboretum - North. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay... More

Seadrift, Texas, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Great Family Stay- Great Prices- Greater Location”
4 of 5 stars Reviewed 23 January 2013

The rooms are huge- like suites=- we got them for 40 a night on Express Deals on Priceliine- my handicapped parents loved the location- the ease of entry- the roominess and the amenities. Great place to stay on the North West Side of Austin! Great shopping in the area! Lakeline mall and Arboretum- only minutes away!

Was this review helpful? Yes
See 2 more reviews by Beckey B for Austin
RDOAustin, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review
25 January 2013

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Austin - Arboretum - North. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that... More

1 review
“Large clean room, friendly staff”
5 of 5 stars Reviewed 9 January 2013 via mobile

We got a great rate online and were very pleasantly surprised on arrival. New carpet, modern design. Clean very big room. Bed was comfy with tons of down pillows. Literally could comfortably live here for a month, so we decided to stay a second night. Both women we interacted with at the front desk were friendly & efficient, especially Monica,... More

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review
14 January 2013

It was very kind of you to take the time to publish such a positive review of your stay at the Extended Stay America Austin - Arboretum - North. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing... More

Extended Stay America - Austin - Arboretum - South
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Additional Information about Extended Stay America - Austin - Arboretum - North

Also Known As:
Extended Stay Deluxe Austin Arboretum North Hotel Austin
Extended Stay Deluxe Austin Arboretum North Hotel
Extended Stay Austin
Austin Extended Stay
Extended Stay Deluxe Austin
Extended Stay America - Austin - Arboretum - North Texas
Address: 2700 Gracy Farms Lane, Austin, TX 78758
Region: United States > Texas > Austin
Amenities:
Business Centre Fitness Centre Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #102 of 179 hotels in Austin
Price Range: £
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Austin - Arboretum - North
2700 Gracy Farms Lane
Austin, TX 78758
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