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All 179 Austin hotels

Embassy Suites Austin - Downtown/Town Lake Austin Texas

3.5 of 5
300 South Congress Avenue, Austin, TX 78704
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Embassy Suites Austin - Downtown/Town Lake Austin Texas
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72%
Ranked #57 of 179 hotels in Austin
Most recent review
5 of 5 stars Reviewed 4 June 2013
Matthew W Houston, United States
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238 reviews from our community

Traveller rating
    61
    105
    44
    19
    9
See reviews for
Families
58
 
Couples
31
 
Solo
19
 
Business
80
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Houston, United States
1 review
5 of 5 stars Reviewed 4 June 2013

The entire staff was friendly and the food was outstanding. After a hard days work, the evening managers buffet was a perfect way to relax. The spa water temperature was about as warm as the pool water. Other than that, I would definitely stay at this hotel again.

Review collected in partnership with Embassy Suites Hotels

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San Diego, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 June 2013

The room and hotel is a little outdated, but the location was great. Just a short walk to 6th Street and to many shops and restaurants on Congress. We definitely took advantage of the free happy hour before going out and their free breakfast. Michael, who operated the shuttle service, was nice, attentive, and a great guy with awesome reccommendations.... More

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Mesquite, Texas
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 29 May 2013

Stayed at the Embassy Suites in May and was quite surprised. The hotel seemed so out-dated. The wallpaper looked as though it was from the 70's; although the furniture was more up to par. I did not like the fact that the rooms open up to the hall that overlooks the lobby and eating area. My room was quite dusty... More

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JodySmith, General Manager at Embassy Suites Austin - Downtown/Town Lake Austin Texas, responded to this review
13 June 2013

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.... More

United States
Top Contributor
101 reviews 101 reviews
24 hotel reviews
Reviews in 37 cities Reviews in 37 cities
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed 24 May 2013

I was in Austin for a wedding and had a fantastic time at the Embassy Suites. The hotel is located in a nice area as it’s about a 20 minute walk to 6th street. Breakfast and the happy hour were fantastic. The room was lovely, with a lot of space and room service and hotel staff were fantastic. I can’t... More

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JodySmith, General Manager at Embassy Suites Austin - Downtown/Town Lake Austin Texas, responded to this review
7 June 2013

I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize that your daughter found our sleeper sofa uncomfortable and have reported your concerns to our maintenance team. We will be sure to address the issues with the room amenities and hope you will consider giving us... More

Arlington, Virginia
Top Contributor
73 reviews 73 reviews
45 hotel reviews
Reviews in 45 cities Reviews in 45 cities
251 helpful votes 251 helpful votes
3 of 5 stars Reviewed 24 May 2013

I last wrote a review of this hotel in August 2009. At that time, I noted that we had been visiting this hotel annually for about 10 years. Since that time, we had family move to Austin and we generally stayed with them rather than in a hotel. However, we recently attended a University of Texas graduation and because we... More

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See 7 more reviews by longhorn74 for Austin
Austin, Texas
1 review
3 of 5 stars Reviewed 23 May 2013

Pros - Don't get me wrong its a embassy suites, and the 2 hr free booze happy hour can make a lot of things seem wonderful.... Cons However... I strategically placed small confetti pieces on the floor to see if they actually clean up daily. Been here 5 days and everything is still there that would have got vacuumed up... More

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JodySmith, General Manager at Embassy Suites Austin - Downtown/Town Lake Austin Texas, responded to this review
5 June 2013

Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review I am actively participating with our housekeeping staff to ensure this does not happen again. I hope that if your travels bring you back to the area that you will consider staying with us... More

Nashua, New Hampshire
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 16 May 2013

I used my HH points to stay here with my family in February. I was looking for a central location, where I wouldn't need a car to get around. My kids are young adults, so I also needed accommodations that sleep four comfortably, without paying for two rooms. Based on what I needed, my expectations were set accordingly. Things would... More

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Houston, Texas
Top Contributor
75 reviews 75 reviews
42 hotel reviews
Reviews in 48 cities Reviews in 48 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed 15 May 2013

I had the opportunity for a one night stay here as a chaperone for my son's 8th grade trip to the state capital. Bunked in a suite with 4 8th grade girls. The group price made the trip very affordable for all my son's classmates - and I am grateful for that. Room was clean. Everything in working order. Staff... More

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PNW
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 12 May 2013

Yes, the outside of this establishment gave us slight pause... it is evident that it is not a New building. When we laid eyes on the atrium - decor and color scheme, we were slightly apprehensive - would our room be as dated? We were very pleased with our stay. Our room was on the eighth floor, facing the parking... More

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See 4 more reviews by lovcats for Austin
Jackson,MS, United States
1 review
4 of 5 stars Reviewed 10 May 2013

Great price for the location. The hotel has a shuttle that you can take for places that are around the hotel--very nice! The complementary breakfast is the best breakfast. The "omelet maker man" is a pro" There was a great team back in the kitchen area--watch them work!

Review collected in partnership with Embassy Suites Hotels

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Hotel Summarization (Beta)

What travellers say

  • Happy Hour(30)
  • Very nice(13)
  • Free breakfast(12)
  • Parking garage(8)
  • Great location(8)
  • Bat bridge(4)
  • Lady Bird(4)
  • Hotel staff(3)
  • Living room(3)

Additional Information about Embassy Suites Austin - Downtown/Town Lake Austin Texas

Address: 300 South Congress Avenue, Austin, TX 78704
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#54 Business Hotels in Austin
#67 Family Hotels in Austin
Price Range: ££
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Also Known As:
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel
Austin Embassy Suites
Embassy Suites Austin - Downtown/Town Lake Austin Texas
Embassy Suite Austin Downtown
Embassy Suites Austin

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