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Embassy Suites Austin - Downtown/Town Lake Austin Texas


Hotel class 3.5 of 5
300 South Congress Avenue, Austin, TX 78704
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Reviews you can trust

76% Recommend
3.5 of 5 stars 38 reviews
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By trip type
All (38)
[ Date ] [ Rating ]
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2 of 5 stars
Edmond, OK
4 Nov 2009 | Trip type: Business
1/1 found this review helpful

We were very pleased with the friendly service, food, and location at this hotel. The lobby and rooms were a bit dated, however they were clean and functional. HOWEVER, BEWARE of parking in the "so-called" secure parking garage at this hotel. Although signs stated that security cameras were in use, that was not the case. Our mini-van was broken into,... more

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3 of 5 stars
Nashville
12 Oct 2009 | Trip type: Friends getaway

The hotel lobby and atrium are the standard Embassy fare. The breakfast was good. The evening reception was good. The cleanliness, smell, and general atmosphere are all fine. The room is a little old...old bedding, old furniture, noisy pipes, dingy carpet, and uncomfortable pillows. The televisions were updated and worked properly. The AC worked well. The location of the hotel... more

Management response from
JodySmith, General Manager

Dear Monkeypa, Thank you for choosing to stay with us, I am glad you took the time to enjoy some of the services that we offer during your stay. I am sorry to hear that we did not ‘wow’ you on all aspects. We are currently undergoing renovations to the hotel that will continue on throughout the next year. Our...

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3 of 5 stars
Texas Plains
2 Oct 2009 | Trip type: Business, Solo travel

A suites hotel that isn't all suites. I was given a smaller room at the end of one of the angles. It was long, skinny, and had a bathroom with a large amount of open space. It was a single room and much smaller than a normal suite. There was no sofa and the TV could only be seen from... more

Management response from
JodySmith, General Manager

Dear MinnTex, I am sorry to hear that you were unhappy with your room choice. Out of our 260 guest rooms, we have 11 non-suites. Many of the Embassy Suites have these smaller guest rooms due to the architectural layout of the building. We do offer these rooms at a discounted rate because of the smaller space; they appeal more...

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4 of 5 stars
Arlington, Virginia
26 Aug 2009 | Trip type: Couples

We have stayed at this hotel every summer for the past 10 years or so and my spouse has been here even more often on business. Our last visit was a week ago and we found the Embassy Suites to still be an excellent choice for us. The location, for us, cannot be beaten. Since it is so close to... more

Management response from
JodySmith, General Manager

Dear Longhorn74, Thank you so much for taking the time to write such a great detailed report about your stay with us. I will certainly share it with the rest of the hotel staff. We really appreciate hearing feedback from our guests and we are delighted that you continue to stay with us. Please let me know if there is...

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5 of 5 stars
Irvine, CA
30 May 2009 | Trip type: Friends getaway

We stayed here while visiting family in Austin. Great location and close by everything. You can walk to the river and the dog park from the hotel. Breakfast is always great at The Embassy Suites and this one has great pancakes. We didn't go to the managers reception, so can't comment. We will stay here again. Nice staff, convenient location... more

Management response from
JodySmith, General Manager

Dear adventurer1218, Thank you so much for taking the time out of your day to rate our hotel! We are so glad you enjoyed your stay and took advantage of some of the sights that are located within minutes of our property. If you have not yet visited the infamous Bat Bridge, you should try to make time during your...

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2 of 5 stars
Dallas, Texas
5 Apr 2009 | Trip type: Business

I have stayed many times with Embassy Suites... Probably 50 times.. This was our most disappointing stay ever... The hotel is overpriced and outdated- and something went missing during our stay... Called for a room service menu because we didnt have one... never came. Called for an extra blanket- that didn't come either... Love Embassy Suites- just not this one more

Management response from
JodySmith, General Manager

Dear LedbetterLodge, I am very sorry to hear that you were disappointed with your trip. In response to your concerns about our hotel being outdated, the hotel is currently undergoing new renovations that will continue through next year. As to the article that went missing, I will definitely address this concern with our housekeeping executive. I also apologize for the...

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4 of 5 stars
Houston, Texas
16 Oct 2008 | Trip type: Couples

Check in was friendly, quick and efficient. The suite was spacious and well appointed. The room had two flat screens, a small desk and couch in the living room. The room had a nice service basket with coffee, tea and plently of cream and sugar packets. A small microwave, coffee pot, refrigerator and a small sink. The bathroom was big... more

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1 of 5 stars
Texas
2 Sep 2008
1/1 found this review helpful

Upon late check in, filthy elevators, very dated hotel which takes advantage of guests in need of Austin downtown location. At $200 a night, (pre-paid non-refundable2 nights) would expect nice clean room instead got one with dated sofa/chair of foam, squeaky sink and shower faucets, weak toilet, heard each ding of the elevator, non-stop traffic noise from the street below,... more

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4 of 5 stars
Nottingham, United Kingdom
29 Jul 2008

I stayed here for 5 days on a business trip to Austin. It was a good choice; the rooms were spacious and clean; the location was very good, just a short walk to central Austin and 6th street; easy to get to from the airport as well (about 9 miles). Breakfast was included, and was good; though the queues did... more

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3 of 5 stars
Austin
26 Jul 2008 | Trip type: Family

This property has a great location, just steps away from the hike & bike trail and from the Congress Ave bridge where the famous bat flights occur at sunset. Breakfast was very good, as it is at all Embassy Suites, and the staff were over the top friendly. On the down side, the rooms are a little worn out and... more

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Embassy Suites Austin - Downtown/Town Lake Austin Texas Also Known As

  • Austin Embassy Suites
  • Embassy Suite Austin Downtown
  • Embassy Suites Austin
Address: 300 South Congress Avenue, Austin, TX 78704