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Sheraton Austin Hotel

3.5 of 5
701 E. 11th St., Austin, TX 78701
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Ranked #49 of 186 hotels in Austin
3.5 of 5 stars 184 Reviews
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184 reviews from our community

What travellers say about this hotel
  • Very nice(13)
  • Breakfast buffet(7)
  • Friendly and helpful(5)
  • Red river(4)
  • Club level(4)
  • Good location(3)
  • Rooms are clean(3)
Traveller rating
    49
    56
    44
    21
    14
Only show reviews for Family (21) | Couples (44) | Business (77)
Date Rating
Jeff F
Greenville, North Carolina
Reviewer
3 reviews
2 helpful votes
4 of 5 stars Reviewed 11 February 2012 NEW

Least expensive of the reputable chains. Easy walk to the Capitol, 6th Street, or Congress Ave. service was great at the desk, bar, and room. Booked a package with wifi and breakfast that added to the value. More

Was this review helpful? Yes
Dave Baxter, Manager at Sheraton Austin Hotel, responded to this review
14 February 2012

Thank you for choosing our hotel! We offer several package rates that include everything from parking, internet, breakfast and more! We look forward to providing you with more great Sheraton experiences in the future. More

Chad C
Columbus, Ohio
Reviewer
5 reviews
1 helpful vote
5 of 5 stars Reviewed 9 February 2012 NEW

I enjoyed my most recent trip to Austin while staying at the Sheraton on 11th Street. It is within walking distance to many retaurants that offer live music and great southern food and drink. I will continue to stay at the Sheraton on future business trips. The breakfast that is offered is very nice also, a great addition to a... More

Was this review helpful? Yes
Dave Baxter, Manager at Sheraton Austin Hotel, responded to this review
11 February 2012

We are glad that you enjoyed your stay with us and appreciate the feedback! More

Melissa M
Killeen, Texas
1 review
4 of 5 stars Reviewed 6 February 2012

The front desk rep chase,was awesome. He listened to the horrible experience I had at my previous hotel and took care of me. Had a great stay because of him! More

Was this review helpful? Yes
Dave Baxter, Manager at Sheraton Austin Hotel, responded to this review
14 February 2012

Thank you for the great review! Chase as well as all of our staff members take great pride in providing personalized service to all of our guests. We look forward to seeing you in the future and please let us know if we can help you in any of your travels! More

ldang
Dallas, TX
Senior Reviewer
8 reviews
4 helpful votes
3 of 5 stars Reviewed 6 February 2012

This Sheraton was a regular hotel, bit more on the nice side due to flat screen tv and simple contemporary designs in the rooms. The beds were nice and soft, had 4 pillows per bed, and the room was very clean. Hotel lobby and bar was really nice and new though. Parking was $15/day for self-park in their garage, but... More

Was this review helpful? Yes
Dave Baxter, Manager at Sheraton Austin Hotel, responded to this review
14 February 2012

Thank you for your review! We are glad that you enjoyed you stay with us. On your next stay feel free to reach out to us prior to your arrival and we will ensure you receive a room with a view of the state capitol! We look forward to seeing you again soon. More

Sadie I
Senior Contributor
24 reviews
6 helpful votes
3 of 5 stars Reviewed 3 February 2012
2
people found this review helpful

I enjoyed the view until I looked up on my ceiling and saw a condom on the smoke detector hanging above where I sleep in the room. I called the the lady for more towels and had her remove it. If I wasn't with my mother, then I would have made a big deal about it. Our room was supposed... More

Was this review helpful? Yes
Dave Baxter, Manager at Sheraton Austin Hotel, responded to this review
14 February 2012

Thank you for taking the time to share your experience with us. We currently are addressing this unusual circumstance with our housekeeping team. Obviously this is not a normal experience for our guests. If we can be of any assistance in your future travels please let us know. We would love to have you try our property again and experience... More

TravelFreak1988
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed 2 February 2012

This hotel was fabulous in the service area! I didn't stay long enough to really rate other parts, but I can say for sure that the staff does a great job. More

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Jeff M
Dallas, Texas
1 review
4 of 5 stars Reviewed 2 February 2012

The Hotel is in a good location downtown for getting in and out. Room was fine - no complaints other than I prefer softer towels. Edwin at the front desk was quick and courteous. More

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WVillageTraveller
New York City
Contributor
14 reviews
2 helpful votes
3 of 5 stars Reviewed 31 January 2012

The place is just worn out. I get the feeling this room has seen better days, despite some new touches, like TV and lighting. The walls and carpets and bathroom are banged up. The hallways smell musty. Not awful but not especially nice at all. There's better mid-level options in downtown Austin. By far. More

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jdc7
Seabrook, Texas
1 review
4 of 5 stars Reviewed 31 January 2012

We booked the room through Hotwire and were very pleased with our stay at the Sheraton. We were disappointed at first when we went up to the room and door to the room was literally 15 feet from the elevator door. I'm not sure if we received the room right by the elevator because we booked through Hotwire instead of... More

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Melissa F
Dallas, Texas
1 review
4 of 5 stars Reviewed 29 January 2012

I had a really nice experience and the staff was very accommodating and helpful. Especially Edwin. More

Was this review helpful? Yes

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Sheraton Austin Hotel Also Known As

  • Sheraton Austin
  • Austin Sheraton
Address: 701 E. 11th St., Austin, TX 78701

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Sheraton Austin Hotel
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