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Alexandria

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Comfort Inn Landmark


Hotel class 2.0 of 5
6254 Duke St., Alexandria, VA 22312
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Reviews you can trust

69% Do not recommend
2.5 of 5 stars 41 reviews
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By trip type
All (41)
[ Date ] [ Rating ]
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1 of 5 stars
Fredericksburg, va
28 Oct 2009 | Trip type: Business
1
person found this review helpful

I stayed at the comfort inn landmark on a sunday night.. the front desk was very friendly when we checked in, but was not when we left. We were given room 615. When we 1st walked in, me being a hotel employee.. I knew to check certain things... As I started to inspect the room, I first started with the... more

Management response from
General Manager, Manager

I want to thank you personally for taking the time to review our property on the tripadvisor.com web site. I want to extend my sincere apology for the substandard condition of your room and for the lack of concern from our staff. Our consistent goals of cleanliness and friendly service require diligent attention and feedback from our guests. I assure...

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1 of 5 stars
Boston, MA
8 Oct 2009 | Trip type: Family
1
person found this review helpful

We checked into this hotel on 9/28 on our way to SC. The front desk clerk was friendly and gave us room 407. I opened the door and saw cockroaches scurrying all over the floor just inside the door!! We went downstairs to the front desk and was given a new room on the third floor. In that room, the... more

Management response from
General Manager, Manager

I would first like to thank you for taking the time to write a review about your recent stay at the Alexandria Comfort Inn Landmark. I would like to offer our sincerest apologies for causing you any distress in reference to the issues you encountered during your stay. It is our goal to provide a clean, comfortable room for all...

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1 of 5 stars
Alexandria
17 Aug 2009 | Trip type: Business, Solo travel

I could not sleep through the night in this hotel. The bed bugs were biting me all night. I awoke in the middle of the night put my clothes back on and laid on top of the covers. The hotel was older, the service was okay, the rooms were unsanitary and cigarette smoke residue permeated the hallways and the rooms.... more

Management response from
General Manager, Manager

I want to you thank you for taking the time to write this review about your stay at our Alexandria Comfort Inn. We apologize for any inconvenience we caused. Occasionally these issues arise in many hotels and we take every precaution to rectify it. Providing you with a clean and comfortable room is our number 1 priority. Anything less than...

Not that bad
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4 of 5 stars
colorado
10 Aug 2009 | Trip type: Business
1
person found this review helpful

The reviews were poor but we were pleasantly surprised when we stayed there for a week. Rene helped us out at the front desk and was extremely nice and helpful. He even upgraded us to a room with a refrigerator and microwave without us asking. The beds are nice and the rooms were clean enough. Best part is getting a... more

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4 of 5 stars
Virginia
25 Jul 2009 | Trip type: Business

Location is very good with transportation provide to METRO and Airport. Great for sightseeing and business. Breakfast is provided and the staff is very resposive and eager to assist you. We have been using this location for over 11 years and are highly impressed with service. more

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1 of 5 stars
Texas
19 Jul 2009 | Trip type: Family

We chose this location so that we would be close to the National Cemetery, as my father was being intermed there. The front desk staff was not cheerful and they acted as though they did'nt enjoy their job. I had to probe them for ammentities, as they werent forthcomeing at all. No one there went out of their way to... more

Management response from
General Manager, Manager

I deeply regret your dissatisfaction with your recent stay at our hotel. We strive to provide award winning service and it is apparent that we did not provide that to you. The feedback that you provided is appreciated because we know it will only make us better. I do apologize that you were inconvenienced by the behavior of our front...

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1 of 5 stars
Chester, VA
28 Jun 2009 | Trip type: Business, Couples

i checked in room #542 on 27 June 09. i was laying on the bed watching TV and a mice came out of under the other bed and moving around the room. i couldnt believe that the Comfort Inn has a mice in ther hotel room. Then i packed all of my stuff and ran down to the front desk... more

Management response from
General Manager, Manager

I would first like to thank you for bringing these issues to my attention. We at the Comfort Inn Alexandria strive to give nothing less than clean and friendly to all our guests. It is apparent that we have fallen short of this during your stay and wish to apologize for the inconvenience. We have taken every percussion to avoid...

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4 of 5 stars
Akron,Ohio
27 Jun 2009

awesome hotel. the best beds in the world! but i did have a few problems with the hotel, the tv remote didnt work, the showers were a little shabby, and it smelled slightly. but over all, very nice hotel! if i ever visit washington dc again, ill definetly go to this hotel! more

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3 of 5 stars
illinois
23 Jun 2009 | Trip type: Couples

It is an older property but clean and typical room. They were even having carpets cleaned the week we were there. Nothing fancy . Value for money. Breakfast was in the IHOP attached with a voucher but service was terrible. Service is terrible at the IHOP in IL too, so it must be a management problem. Great location for shopping... more

What a dump
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2 of 5 stars
Tipton, IA
29 Apr 2009 | Trip type: Couples
1
person found this review helpful

While we really enjoyed Alexandria and Washington, DC, the hotel was pretty run down and not in a very nice area. Evey other floor was a smoking floor and the venting system didn't work very well. The staff was very helpful and friendly. The shuttle to the metro station was full, so we gave up after the first day and... more

Management response from
General Manager, Manager

We are sorry to hear that you did not enjoy your stay at the Alexandria Comfort Inn. We try to provide a clean, comfortable, and affordable stay to those visiting the DC area. We would like to apologize for the issues you experienced during your stay and would like you to know that we have corrected these issues with ongoing...

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Comfort Inn Landmark Also Known As

  • Landmark Comfort Inn
  • Comfort Inn Landmark Alexandria
  • Alexandria Comfort Inn
  • Comfort Inn Alexandria
Address: 6254 Duke St., Alexandria, VA 22312
Alexandria hotels Comfort Inn Landmark
2.5/5.0
41