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Doubletree Crystal City @ National Airport


Hotel class 3.5 of 5
300 Army/Navy Drive, Arlington, VA 22202-2891
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Reviews you can trust

61% Recommend
3.0 of 5 stars 103 reviews
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By trip type
All (103)
[ Date ] [ Rating ]
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5 of 5 stars
San Luis Obispo, CA
8 Nov 2009 | Trip type: Solo travel New

I was only there for one night, but it was a memorable stay. I know they have a nice lounge at the top floor and other amenities, but I had just traveled for hours and was exhausted, so didn't experience any of that. The staff was so kind and helpful. I got in late, and asked if there was food... more

Management response from
DoubletreeCrystal, management

Thank you for the post! I am so happy you had a comfortable stay. We often get the request from our guests to purchase the same bedding package found in our rooms for their homes. It is available and if interested please contact me for information on how to purchase it. The sweet dreams bedding package found in all of...

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2 of 5 stars
Washington, DC
5 Nov 2009 New

After having dinner with family members who were staying at that property, we returned to the hotel to have a cocktail at approximately 9:00 p.m.. Since the parking lot was full, I parked next door at the Hertz car rental agency, which was closed. When I returned to the car approximately 45 minutes later, I discovered it had been booted.... more

Management response from
DoubletreeCrystal, manager

Thank you for your post on Trip Advisor. I am sorry you are upset with the booting of your vehicle. Those 5 spots are rented by Hertz Vehicle and contractually they can not be used by hotel guests. Your post does not mention the 3 signs that clearly say "Reserved - Hertz Rental Car Only" and the 2 signs that...

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4 of 5 stars
Bellingham, Washington
30 Oct 2009 | Trip type: Business
1/1 found this review helpful

Outstanding location for transit into DC, and at a 1/3 of the price of being in city. It's located in Virginia, across the river from DC, but hotels can be incredibly expensive there, and the Doubletree is a full fledged bargain compared to the hotels in the nation's Capitol. It's also a very nice place to hang your hat for... more

Management response from
DoubletreeCrystal, Manager

Wow! What a review -- thank you for staying with us and I am so glad you enjoy it so much. Keep coming back because I am confident we will continue to exceed your expectations! Kevin B. Feldman kevin.feldman@hilton.com 703-416-3846

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4 of 5 stars
NJ
26 Oct 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I recently stayed at the Doubletree Crystal City during our visit to DC for our college reunion. We were only in town for one night and intended to just crash for the evening in our room. There was so much going on it turned into a mini-vacation! We attended an evening comedy show and had a delicious... more

Management response from
DoubletreeCrystal, manager

I am so happy that your stay turned into such a memorable experience. That is exactly what we tell our employees. Guests may come here just for a stay over, but we have the opportunity to turn what would be a basic stay into a great experience. Please come back to make more memories! The Comedy Zone is an excellent...

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3 of 5 stars
Santa Monica, California
22 Oct 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I wrote a review on this hotel many months ago, but I have since stayed there several more times and my opinion has changed. Since April of 2009, I have spent 22 nights in this hotel on 9 separate stays. It has been my home away from home. However, my enthusiasm for this place has declined over the past few... more

Management response from
DoubletreeCrystal, manager

Thank you for the post on the hotel. I am very happy you enjoy the gym. Our hotel fitness room is the largest of any hotel in the area and our guests love it! I do hope you will reconsider and return to the property. Your post indicates that you like the view rooms in the North Tower and I...

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4 of 5 stars
geneva, ny
13 Oct 2009 | Trip type: Friends getaway
1/1 found this review helpful

I was a recent guest of the Doubletree Hotel Crystal City. Even though my stay was for only one evening I saw a level of professionlism that was impressive. The front desk staff made sure that every detail of my reservation was verified and complete. Then they topped off my check in experience with a warm cookie. Now there's a... more

Management response from
DoubletreeCrystal, manager

Thank you for such a positive review of the Doubletree Hotel Crystal City. We are constantly striving to improve both our product & service to ensure all guest expectations are exceeded. All guest comments are taken seriously! I am happy to let you know that the current plan is to replace all the hotel televisions in 2010 as that has...

good hotel
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4 of 5 stars
Newark, Delaware
29 Sep 2009 | Trip type: Couples
1/1 found this review helpful

My husband & I stayed in this hotel for 2 nights. I had a meeting in Arlington which was 6 minutes driving. The check in was so fast and when I asked to change our double beds to one king bed the lady just did it quickly . They treated us with Doubletree signature cookies and also they gave us... more

Management response from
DoubletreeCrystal, manager

Thank you for the positive review. You are correct about the views. No other hotel offers the fantastic views that the Doubletree Hotel Crystal City has. View rooms can be reserved when making a reservation! The Skydome (rooftop rotating lounge) offers th best views of the Pentagon, DC Skyline, Potomac River & National Airport that you will ever find. It...

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4 of 5 stars
Central Valley, CA
17 Sep 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

Hotel pick-up was very efficeint, likewise with the return trip. I found the hotel to be one of the better conferance hotels. Staff was attentive to needs and the meals provided were well above average. The room was quite and the bed was great. The room was very clean and the amenities were fine. The view of DC from the... more

Management response from
DoubletreeCrystal, manager

Thank you for the favorable review! i am very happy that you found the shuttle service reliable and convenient. We offer this service to those that prefer it over the 3 block walk to the Metro and Pentagon Fashion Mall. We have many guests that prefer the 7-10 minute walk over the shuttle so it is nice that both preferences...

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4 of 5 stars
Central Florida
17 Sep 2009 | Trip type: Couples

We only stayed at the Doubetree one night and then only because the hotel we were originally at (Embassy Suites) was overbooked and wasn't able to add another night to our reservation unless we stayed on a smoking floor (yuck. no thanks.). Because the Embassy and Doubletree share a shuttle to the Pentagon City Metro - a convenience that we... more

Management response from
DoubletreeCrystal, Manager

Yes, the views from our upper floors are spectacular and I am glad you enjoyed it. Early check in is never guaranteed, but we do try our best to meet that request. It really depends on when the previous guest checks out and how fast we can get the room cleaned. I am unfamiliar with the smell you are referring...

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1 of 5 stars
Tel Aviv, Israel
1 Sep 2009 | Trip type: Business
0/1 found this review helpful

The hotel charges 12 $ for in room internet use. However they are not capable to service the use. It took them 3 days to send a technician to the room, and to a lot of waste time to try to operate. My time was spent since they declared that the problem is in my computer!!! more

Management response from
DoubletreeCrystal, manager

Thank you for writing the review on Trip Advisor. I am very sorry that you had trouble with the internet service provided. I am unsure of the dates of your stay, but have reviewed our logs and do not see a spike in internet complaints so it is quite possible the issue was on your computer, however without speaking to...

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Doubletree Crystal City @ National Airport Also Known As

  • Doubletree Hotel Arlington
  • Doubletree Crystal City National Airport
  • Doubletree Hotel Crystal City
Address: 300 Army/Navy Drive, Arlington, VA 22202-2891