My family stayed at this hotel for 5 nights in January. My husband and I have have 3 young boys, two of whom have physical disabilities and require wheelchairs for walking long distances. Because of this, I was hesitant about not staying downtown, but really wanted a suite for the five of us. I was also concerned that the shuttle...
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Thank you for your review. I am so glad that your stay experience was such a positive one. Thank you for contacting me prior to your arrival about your concerns so we could be sure the staff was prepared to make your families stay an enjoyable one. That is exactly why when I respond that I give my information as...
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I have stayed at this hotel on several previous business trips to the Pentagon, but it seems to have slipped a little since then. Reception staff is still friendly, courteous, and informative; no improvement needed there. The hotel shuttle is very convenient and saved us from having to take a cab to a local restaurant; the driver even gave us...
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Thank you for your review. I really appreciate you pointing out the positive experiences you had along with the negative ones. It is nice to read that you had positive interactions with the staff and I will be sure to notify the Front Office Manager of the great service you received from the shuttle driver. I agree, the complimentary shuttle...
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My flight got canx and Embassy Suites saved my bacon. Hotel had room, picked me up at airport, fed me and returned me to airport the following morning.
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Thank you for your review. I am sorry that your flight got canceled as I know how frustrating that is. However, I am glad we were there to assist you. The complimentary shuttle sure makes it convenient to get to and from Reagan National Airport (DCA). i hope your next visit is a planned one and one that you get...
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This is a clean property near the Reagan Airport with free shuttle every 20 minutes. The shuttle even took a group of us to and from a local restaurant. Breakfast was good and nice to have made omelets to order. Room nice and clean and exercise facilities small but ok. Will stay again - could use better snacks for the...
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Thank you for your review. I am aso glad you took advantage of the complimentary shuttle service. Actually, the shuttles run to Reagan Airport every 30 minutes (every 15 minutes during peak times 6-10am and 4-10pm) as well as Pentagon Metro Station. One advantage that the Embassy Suites Crystal City has over most other area properties is that another complimentary...
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Traveled to this hotel for work in the first part of January. Caught the shuttle from Reagan to the hotel, waited about 10 minutes total. Staff was very friendly upon check-in, but a little slow in processing guests.
I had asked for a quiet room on an upper floor in my reservation, but ended up on the 5th floor right...
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Thank you for the review. I am sorry the traffic on Jefferson Davis Highway disturbed you. To be honest with you, we rarely get feedback on the noise from either the road or the airport disturbing guests. I guess like anything else, it depends on the individual. If you are a return guest or HHonors guest we can note in...
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Stayed here in November and thoroughly enjoyed it. Complementary Shuttle was provided between the airport and the hotel which saved a few bucks. The hotel has recently been update so it was much nicer than several Embassy Suites that I've stayed in the past few years. Breakfast was great as usual, as was the wine/drink reception in the afternoons. Having...
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Thank you for the review. I am glad you took advantage of the complimentary shuttle from Reagan Airport. Some people ask where to get that, so I want to let anyone know you can pick up the shuttle outside door 5 & 9 behind baggage claim. All hotel shuttles have the same pick up spot. Our shuttle is white with...
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We stayed the week after Christmas. We had 2 adjoining rooms, one King and one Double. As mentioned the decor is typical of an ES hotel. One of the rooms had a stale air-freshener smell to it (like something was being masked). Otherwise they were clean and comfortable.
We took to the shuttle to the Pentagon City metro station, and...
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Thank you for your review. I am sorry one of the suites had an air freshner smell. I am unsure why that would be as the same products are used to clean all of the rooms and typically two rooms next to eachother are cleaned by the same housekeeper. However, I will pass your comment onto the Director of Housekeeping...
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We were disappointed on a few fronts when we first arrived, but by the end of our 3 night stay, we realized we had just been poorly informed. There are also some policies that need looking at.
First, lets talk about the property. The hotel is a typical Embassy Suites, with a large atrium with lots of greenery and a...
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Thank you for the review. I really appreciate the time and detail you put into the review. I agree, the self created omelets are what set aside the Embassy Suites breakfast from other hotels breakfast offering. I too enjoy the Belgium waffle. Thank you for commenting that the Manager's Reception is the best you have seen. I am glad you...
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Have stayed here repeatedly on business trips, and have always been satisfied. Rooms are spacious and well-maintained, and staff are pleasant and helpful. Very easy to work in living room suite area. Shuttle service is very convenient. Finally, free breakfasts are a nice way to start the day.
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Thank you for the review. I am glad to read about your positive stay experience and agree with you that the complimentary breakfast is a great way to start the day. It is nice to see you took advantage of the complimentary shuttle and enjoyed the large two room sutie (bedroom & living room). I do hope you will return...
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Friendly staff, spacious rooms with two big flatscreens.. Wifi costs $12,95 a daym which is rather much. Be careful and let them charge your room. If you try to buy it on your credit card it is not working. They have a free shuttle to places in the neighbourhood. The pentagon fashion mall is a 5 min walk, as is...
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Thank you for the review. I am glad to read you enjoyed the suite and took advantage of the complimentary shuttle service. I am sorry you had a challenge with charge to credit card option for the wifi in your suite. To my knowledge it is working ok so I am unsure why you had this challenge. Keep in mind...
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