We stayed in this hotel in february. The hotels itself finds it a 5 * hotel. Our Travelagency says it is a 4* hotel. We are well traveled in Brasil and know very well the differences in the stars in Brasil. For me this hotel is an overal 3+ star hotel. Staff is very nice. Very helpfull. ALthough they do... more

We got there around 2 am due to a night flight and our room was smelly and hasn't been cleaned yet...we had to wait almost an hour for another room to be cleaned, and we were afraid we had made the wrong choice. But that's the only bad thing that happened in our seven days in Natal, the hotel offers... more

This Hotel really needs new staff ,the service is crap ,In the morning you go and have breakfest and tables are full of dirty plates ,the staff don´t even look at you if need your table set ,you have to do it yourself.the service at the beach is ok if get there early or else you won´t get a chair.... more

The hotel is beautiful and in an excellent location. However is not prepared to provide good services to a high demand of guests during high season. A few basic problems: no enough waiters to clean the tables during breakfast. Not enough beach towels early in the morning. You call room service and they take forever to assist you. Towels are... more

Went to NATAL, BRAZIL in Feb2006 with my girlfriend and family. This was my first time to Brazil. I'm a Portuguese guy, and here everybody loves Brazil. I was not very excited before going. We hear a lot of bad things at brazil regarding safety, thieves, etc etc. NATAL is not like big cities as Rio de Janeiro or Sao... more

We booked this hotel through Thomson in London having looked at the reviews on Trip Advisor. Just before we left we saw a very negative review and began to wonder. Firstly it is neither a 5 star hotel (Brazil Official Rating) or in Thomsons view a 4 star hotel. 3 star at best... So disappointing from that point of view.... more

WOW - I've fallen in love with Brazil!!!! This was our first B & B holiday together (we usually go all inclusive) and I don't think we could have chosen a better hotel. All we wanted was a clean, comfortable bedroom and to get out and enjoy Ponta Negra and this ticked all the boxes. Check-in was a nightmare (apparently... more

We booked this hotel after reading good reports from Trip Advisor after a 5 night tour to Rio and Iguassu Falls with Thomson Holidays. We arrived at 1.30 am after a frantastic tour but feeling very tired, while we were checking in at reception a Dutch man was complaing about his room, i thought oh my god i hope our... more

gonzalex1999, Fareham, UK My family of 4 spent spent 2 weeks from 15/11 to 29/11 2007 and it ranks up there with the carribean. Staff are very helpful even though English is not their first laguage. Hotel was fantastic, with great views of the sea, the breakfast is a must - with an omelette station, fresh fruits, fresh pastry which... more