The hotel offers great common areas: restaurant, lounge, game room, movie room, toddler playroom, pool, gym... The rooms, however, are small. Went with a 8 month old baby - crib is too small. When asked to sterilize baby stuff (pacifier, bottle, plate, and spoon) they sent me to the kitchen where the lady just washed in cold water. I asked... More

Negative: The hotel is not spectacular, the room is too small, the air conditioning system doesn’t work very well, it turns off in the middle of the night and you start sweting. You can hear people talking in the corridor, and believe me, people are not polite to shut up 2 am in the morning. I woke up 3 times.... More

Who shi shi´d in these guys wheaties? With a couple of exceptions everyone at the front desk here are serious jerks. This morning my wife (a brazilian) asked for a recomendation for a nature hike in the area and the woman responded that she had never heard of such a thing. An hour later we were standing infront of one... More

We stayed at the hotel from the end of July to early August at one of the coldest snaps experienced in the region for some years. The heaters in the rooms did not work nor was the fire lit in the reception, coffee area. The hotel was uncomfortably cold. Breakfasts had good variety but the food in the restaurant in... More

Our family with 4 years old kid stayed 8 nights at this Hotel, now named Laguetto Siena, with mountain view and excellent service, including food at restaurant.The only missing point is the lack of a kids channel on tv.

This is a medium size hotel that belongs to one of the largest French chains. It is well kept and the staff (as most everywhere in Gramado) is courteous and gentle although only a few can speak other language than Portuguese. The rooms facing the valley have a superb view, but those facing the high-way that is in front of... More

We stayed in this hotel during our honeymoon in May, 2007. It is very clean (as usual in all Accor hotels) and the staff is friendly. The room had a comfortable queen size bed and a heater. Although it is not located downtown, this is not a problem, because in Gramado many restaurants and stores have a car with a... More