The staff at the front desk was not friendly. The marble floors are dirty and have not been polished. The carpet is very old. The furniture in the lobby and rooms needs to be refinished or discarded- currently some of the furniture is draped with sheets. The mattress and pillows are uncomfortable. The bedding is poor quality. No information was... More

Old hotel with much potential but has not been maintained. Thins along with little attention to detail and minimal staff and it has a creey, errie feeling. More

Great staff ! Lovely room. This is a piece of history. As you sit at the sky top lounge just think 87 years ago this grand hotel opened ! No points other than life points. Keep the history alive what a great experience. You had to park across the street wow where was the last city you parked. A city... More

I called to book a King Suite for two guests for two nights, and every time I called I had to wait minutes for someone to pick up. Then whoever picked up was a) not friendly b) definitely not competent Well I made the mistake of going with the reservation because historic boutique hotels in my city generally have a... More

Would never stay here!!!! Elevator works sometimes got stuck several times I work for a major airline and unfortunately they put us up there but we are switching the Sheraton is great new updated rooms also doubletree More

Of all of the hotels I booked via the internet for our tour of the 'deep south', this was the only disappointing one. Like other reviewers, I was not at all convinced that my car would be in the deserted-looking lot opposite the hotel in the morning (OK - it was!). The room was dowdy and sad. The hotel just... More

Not the Taj Mahal, but on the other hand... Considering the prices of hotels in B'ham this one is a bargain if you get the "clergy discount". The place is clean, quiet, and well situated downtown. The staff is very helpful, the breakfast was hot and tasty, and the parking was right across the street, not a problem. The rooftop... More

We checked in around 11:00 p.m. There is no hotel parking. You have the option of parking in a lot across the street and paying $5 per night. I wondered if my car would be there the next day. It was, and it worked out okay. We were assigned a room - room was not set-up (beds unmade, etc...). Most... More

Thank you Redmont. My new husband and I needed to get away since we didn't get to go on our honeymoon. The staff was friendly and excited to have us there. We were able to enjoy our room and the rooftop. I can't wait for my husband to get back in town so we can go back. :) More