Large hotel primarily serving the B'ham Civic Center and all the events that occur there. My thoughts on this hotel are mixed between excellent location (as stated) and the numerous frustrations you may encounter. FYI, I typically stay at this Sheraton at least once a year for 2-4 nights each. There is a parking garage that is behind the hotel,... More

In particular, Curtis Jemison, head of concierge services, went overboard insuring that I did not get lost trying to find a restaurant. He included his cell phone number along with printed directions. Successful outing and he deserves applause. Donna Greene More

Stay was great, staff at front was very knowledgeable and personable. I enjoyed my stay very much. Two Gentlemen that really made a good impression on me was Juan Bass and Freddy Rivas. The only thing that I would suggest for the hotel to make it even better is internet in rooms and pleaseeeee put refrigerators and microwaves in the... More

I spent two nights at this hotel where I had been many years before. what a disappointing return. The TV didn't work well, the coffee maker was non-functional and the hair dryer in the room ceased operating ... The restaurant food was marginal and very expensive for a Birmingham hotel. I'll avoid this hotel if at all possible for my... More

Stayed one night on business. Room was nice and well appointed. Internet access was not free which was a bummer. Had to go down to the lobby for free wifi. Ate at sports bar which was just ok. More

Stayed here for a few days while in town for business. The rooms are standard for a Sheraton hotel, and the property is nice and well maintained overall. The only thing I was upset with was the lack of restaurants in walking distance, though the hotel offers a shuttle to mitigate this. The hotel's bar, casey's, was just the cure... More

When I arrived, I remembered that I had stayed at this hotel for a conference 18 years ago! Happy to say, many updates since that time (lobby, rooms, etc..). The room was comfortable, and I had a nice view (though not much to see). I forgot that due to the structure of the building, noise from the lobby floats up... More

Stayed here for the umpteenth time for a conference. As always, being connected to the Civic Center by sky bridge is the ultimate convenience. The rooms are very comfortable and the lobby bar is relaxing. The only criticisms I really have are: 1) that there were no drawers in the room -- no dresser, no chest, only a large tv... More

Hotel is big and an atrium type of hotel, so if you want everyone to know your business, keep the blinds open. Staff was helpful and greeted us including the manager on duty. Biggest disappointment, being charged a grip to park a car. More