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Cinnamon Citadel Kandy

Srimath Kuda Ratwatte Mawatha, Kandy 20000 Sri Lanka
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Traveller (3331)
360
Panoramas (16)
Room & Suite (780)
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About

#13 of 118 hotels in Kandy
Location
Cleanliness
Service
Value
Travellers' Choice
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness / spa changing rooms
Bar / lounge
Entertainment staff
Evening entertainment
Airport transportation
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Poolside bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Interconnected rooms available
Private balcony
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
VIP room facilities
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
River View
Languages Spoken
English, Sinhala
4,209Reviews33Q+A100Room tips

Reviews
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DVW69 wrote a review 17 Mar
Norwich, United Kingdom90 contributions42 helpful votes
Nicely located hotel away from it all but perhaps a little tired in places (especially bedrooms). We stayed here 2 nights on our tour of central Sri Lanka and found staff be very pleasant and had a generally pleasant time. Rooms were perfectly adequate and we had a lovely view of the river from our room. Pool was quite small for serious swimming and did not appear that clean when were there. A little disappointed with the buffet supper too as there did not seem to be the spiciness in curries we usually enjoyed and very little sambal but there was enough choice and Sahiru made us a sambal especially so we could spice up our suppers. Well done Sahiru! As usual there was very little in the way of dairy free deserts for me so it was fresh fruit.....again! On our second day we had a less busy timetable and returned to the hotel for lunch and decided try the a la carte in the very nicely appointed bar area. Good decision as very nice fish and burgers and actually had a la carte in the bar for supper as well. Good service with a smile. A nice place to stay but compared to some other hotels we had stayed on our tour it was a little dated in places and needed a bit of decorating/modernising.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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mandilew2013 wrote a review 13 Mar
Wrexham, United Kingdom27 contributions27 helpful votes
Amazing hotel with a fantastic service , Thank you Neel for looking after us ensuring our short stay was special, food was exemplary , views of the river awesome. Highly recommended to stay here for temples and train station , please experience and stay if you can you won’t be disappointed
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cinnamon Citadel , Owner at Cinnamon Citadel Kandy
Responded 6 days ago
Dear Mandilew2013, Greetings from Cinnamon Citadel! Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed the ambience of Cinnamon Citadel Kandy and the property met your expectations. Whilst thanking you for your patronage, we do look forward to welcoming you to Cinnamon Citadel once again. Team Cinnamon Citadel Kandy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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michael a wrote a review 11 Mar
16 contributions2 helpful votes
Good sized room, large swimming pool and a good bar overlooking the pool where you could also grab a snack. Our main issue was that the a la carte restaurant was closed so dinner was with the large bus tours fighting over the buffet. Fortunately the staff were amazing - very attentive and always smiling - but we didn’t find eating a relaxing experience. However the position of the hotel is good - not far out of town and lovely views over the river and unspoilt vegetation.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cinnamon Citadel , Owner at Cinnamon Citadel Kandy
Responded 1 week ago
Dear Michael, Greetings from Cinnamon Citadel! Thank you for your review. We are glad that you were happy with your stay at Cinnamon Citadel Kandy. We are pleased to know that you enjoyed the services extended by our colleagues and your kind sentiments will be passed on to all the team members. Whilst thanking you for your patronage, we do look forward in welcoming you to Cinnamon Citadel once again. Team Cinnamon Citadel Kandy.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Victorianlad wrote a review 6 Mar
Melbourne, Australia17134 contributions5418 helpful votes
This hotel opened in 1983, built partly with funding from British Airways and was renovated in 2006. It has aged well. Traffic to and from Kandy station can be heavy. The balcony room was generously sized with a 1.5 person couch, a good desk, two comfortable single beds, a large TV, big wardrobe and bedside tables. The ceiling is dark wood so you will often need lights on. Tea, coffee and a safety deposit box were provided. The riverside pool was a pleasure in which to swim. There were many lounges. Attendant Janaka was pleasant. The buffet was quite good. A big downside was loud music from the buffet area. It thumped into my room. WiFi was fine. Hot water in the walk-in shower worked well but I overheard another guest complaining it was not.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Cinnamon Citadel , Owner at Cinnamon Citadel Kandy
Responded 1 week ago
Dear Victorianlad, Greetings from Cinnamon Citadel! Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We will surely take note of all the points to improve ourselves further. Whilst thanking you for your patronage, we do look forward to welcoming you to Cinnamon Citadel once again. Team Cinnamon Citadel Kandy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hashan P wrote a review 3 Mar
4 contributions1 helpful vote
Best hotel in Sri Lanka for me. Each time I visit here is a great time for me and my family. Had a wonderful time here and everything was perfect. Staff was also very friendly. I have to specially thank Salinda (Front office), Kelum (Sous Chef) and Sunil (Bell boy) for their service.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cinnamon Citadel , Owner at Cinnamon Citadel Kandy
Responded 2 weeks ago
Dear 709hashanp, Greetings from Cinnamon Citadel! Thank you for your review. We are glad that you were happy with your stay at Cinnamon Citadel Kandy. We are pleased to know that you enjoyed the services extended by our colleagues and your kind sentiments will be passed on to all the team members. Whilst thanking you for your patronage, we do look forward in welcoming you to Cinnamon Citadel once again. Team Cinnamon Citadel Kandy.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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traveller wrote a review 2 Mar
Sheffield, United Kingdom707 contributions146 helpful votes
A lovely, quiet hotel outside Kandy. It’s beside the river and planned in modern style and staff were pleasant and helpful. Food was excellent and desserts kept in a cool room a very good idea. The only complaint was a table on the balcony being kept by the hostess as reserved, even though there was no reserved plate on the table. Reception confirmed that tables cannot be reserved in advance, despite the table being unused for the 45 minutes we took to eat. Clearly from the staff response tips can buy additional service and the management need to take steps to ensure all guests are treated equally. Otherwise a lovely hotel which we would use again
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cinnamon Citadel , Owner at Cinnamon Citadel Kandy
Responded 2 weeks ago
Dear BrentJ512, Greetings from Cinnamon Citadel! Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We will surely take note of all the points to improve ourselves further. Whilst thanking you for your patronage, we do look forward to welcoming you to Cinnamon Citadel once again. Team Cinnamon Citadel Kandy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JR_Essex wrote a review 1 Mar
Chelmsford, United Kingdom549 contributions192 helpful votes
My wife and I stayed for 2 nights in a Superior River View Room. The room was very spacious and overlooked the pool area and the river. The bed was very comfortable, however we found the bathroom disappointing. The main problem was the shower although it looked new had quite low water pressure. The restaurant was buffet style, although I am unsure whether there was any a la carte option. The evening buffet was very good with plenty of hot and cold options and some live cooking stations. Also food and drink is good value for money. All the staff were very pleasant and we were well looked after by Sriyantha his and colleagues. Breakfast was also good with a selection of fresh fruit and various hot and cold items. The hotel has a nice pool area, but there is insufficient umbrellas, only three at the time we were there, which is not enough for the number of sunbeds and as the pool area faces south and has very little shade, this was a problem for us. The hotel is located some distance from the city centre and if you are looking for somewhere to walk around the hotel you are somewhat limited. We are unsure whether we would return to this hotel, if staying in the Kandy area. For sure the staff are great, which is the same everywhere we went in Sri Lanka. The reality is that the hotel needs a little investment, obviously the tourist industry in Sri Lanka has been through tough times but things are on the up so hopefully Cinnamon can spend some money on the hotel to improve the few shortcomings.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cinnamon Citadel , Owner at Cinnamon Citadel Kandy
Responded 2 weeks ago
Dear JR_Essex, Greetings from Cinnamon Citadel! Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We understand your concerns on the property and we will surely take note of all the points to improve ourselves further. Whilst thanking you for your patronage, we do look forward to welcoming you to Cinnamon Citadel once again. Team Cinnamon Citadel Kandy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rumeshan M wrote a review Feb 2024
Kalutara, Sri Lanka1 contribution
We had a warm welcome from the bell desk staff and front office team. Special thanks to F&B Manager Mr. Dhamita Wijekoon and FOM Mr.Guilaume, who provided excellent service throughout the stay, and i would like to thanks Kumara (Pool Attendant). He is a very friendly person.
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: I can recommend this hotel to the all travelers...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cinnamon Citadel , Owner at Cinnamon Citadel Kandy
Responded 2 weeks ago
Dear Rumeshanm, Greetings from Cinnamon Citadel! Thank you for your review. We are glad that you were happy with your stay at Cinnamon Citadel Kandy. We are pleased to know that you enjoyed the services extended by our colleagues and your kind sentiments will be passed on to all the team members. Whilst thanking you for your patronage, we do look forward in welcoming you to Cinnamon Citadel once again. Team Cinnamon Citadel Kandy.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anne A wrote a review Feb 2024
London, United Kingdom9 contributions4 helpful votes
Lovely hotel - super location. Great views and enjoyed the food. Service friendly and efficient. Stopped here for two nights on our tour of Sri Lanka. Visited the Botanical Garden which was very much worth a visit. Thoroughly enjoyed the local show & the visit to the Temple of the Sacred Tooth.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cinnamon Citadel , Owner at Cinnamon Citadel Kandy
Responded 3 weeks ago
Dear Annea803, Greetings from Cinnamon Citadel! Thank you for choosing our hotel as a preferred hotel in Kandy and sharing your valuable feedback following your stay at Cinnamon Citadel Kandy. Whilst thanking you for your patronage, we do look forward to welcoming you to Cinnamon Citadel once again. Thank you & regards, Team of Cinnamon Citadel Kandy !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Janina H wrote a review Feb 2024
Tonbridge, United Kingdom4 contributions1 helpful vote
We stopped at the Cinnamon Citadel for 2 nights to visit Kandy and surrounds. The hotel was comfortable & clean. Suitably placed outside Kandy yet within easy reach. Staff were friendly, food on offer acceptable and varied in a buffet arrangement. It got a bit busy and crowded for evening dining. Nothing to fault for a quick two night stop.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cinnamon Citadel , Owner at Cinnamon Citadel Kandy
Responded 3 weeks ago
Dear Value Guest, Greetings from Cinnamon Citadel! Thank you for choosing our hotel as a preferred hotel in Kandy and sharing your valuable feedback following your stay at Cinnamon Citadel Kandy. Whilst thanking you for your patronage, we do look forward to welcoming you to Cinnamon Citadel once again. Thank you & regards, Team of Cinnamon Citadel Kandy !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£65 - £137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chaaya citadel kandy hotel kandy, chaaya citadel hotel kandy, kandy chaaya citadel hotel
FORMERLY KNOWN AS
Chaaya Citadel Kandy
LOCATION
Sri LankaCentral ProvinceKandy DistrictKandy
NUMBER OF ROOMS
119
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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CINNAMON CITADEL KANDY - Updated 2024 Reviews (Sri Lanka)

Frequently Asked Questions about Cinnamon Citadel Kandy
Which popular attractions are close to Cinnamon Citadel Kandy?
Nearby attractions include Temple of the Sacred Tooth Relic (1.5 miles), Jayamali Batiks Studio (1.2 miles), and Knuckles Mountain Range (0.7 miles).
What are some of the property amenities at Cinnamon Citadel Kandy?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Cinnamon Citadel Kandy?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cinnamon Citadel Kandy?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Cinnamon Citadel Kandy?
Yes, free parking is available to guests.
What are some restaurants close to Cinnamon Citadel Kandy?
Conveniently located restaurants include Cafe Banana Chill, Cool Corner Fried Ice Cream Parlor, and Vito Wood Fired Pizza.
Are there opportunities to exercise at Cinnamon Citadel Kandy?
Yes, guests have access to a pool and locker rooms available in the fitness centre during their stay.
Does Cinnamon Citadel Kandy have airport transportation?
Yes, Cinnamon Citadel Kandy offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cinnamon Citadel Kandy?
Yes, dry cleaning and laundry service are offered to guests.
Does Cinnamon Citadel Kandy offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cinnamon Citadel Kandy?
The staff speaks multiple languages, including English and Sinhala.