I was late booking for my visit to Bocas and it was the only hotel I could find. This is without doubt my worst hotel experience in 20 years traveling. The hotel staff were sour and surly throughout my stay. I arrived early (8am) and asked for an early check. They refused saying I had to come back at 3pm.... More

The place is nice and the staff is very helpful! I must say that the food isnt the best and the kitchen service is bad. The pool is nice for a few minutes but to deep to enjoy. The rooms are very nice and comfortable!

The pictures don't show the reality. The hotel is much better than it is shown in the pictures and the people are really really nice. After looking around in Bocas town, this was for sure a very good choice and good value of money! I would definitely recommend a stay there Cheers, Judith

The hotel is very close to the airport, attractions, and bank (only one ATM on the island). As lther reviewers have mentioned,the staff makes it seem like any requests or questions are a bother and are rarely helpful or pleasant. Rooms are outdated, but large and clean and a good value given we paid under $100 for a large room... More

After my partner booked this hotel for my 10 month daughter and me I was alarmed to read some of the negative reviews for this hotel. However, once I arrived there, I was pleasantly surprised. It is true that the young woman on the front desk is not the most effusive and friendly person, but all of the other staff... More

1. BOTH nights i stayed there there was no water starting at probably 7 pm ALL night. When I finally complained, the receptionist pretended he had no idea what I was talking about and then finally turned on some water for my room. I am not paying for a four star hotel that gives me no water (hot or cold)... More

We stayed in a standard double on the second floor (wouldn't recommend the first flop rooms due to the ease by which you can climb on their balconies). Could be really nice, all wood floors and ceilings but the decor is cheap and the walls are scuffed. I agree with the previous comments that the stag at reception is taciturn... More

Did'nt see hand soap anywhere in Bocas del Toro but expected it in hotel's washrooms! The bacon was fatty, fetticini alfredo so rich it was nauseating, the beef gamey, the herbed potatoes had freezer burn taste, flies visited breakfast uncovered trays of pretty cut American processed cheese slices! The pizza crust is missing 3 ingredients as Bocas cannot get them.... More

I did not know previously Bocas del Toro, booked into this hotel because my friends recommended it. The hotel is very nice, and is much nicer inside than outside. We like very much to my wife and me. We were greeted with a smile at reception and checked in very quickly in 5 minutes. We booked a deluxe room from... More